Gift Room Clerk

westgate resorts; Branson (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team at an established resort nestled in the scenic Ozark Mountains, where you'll engage with guests and provide exceptional service. As a vital member of the ticket sales team, you'll manage transactions, assist customers with their needs, and ensure a smooth operational flow. This role offers a unique opportunity to thrive in a dynamic environment, where your contributions directly enhance the guest experience. With a commitment to employee development and a range of benefits, this position is perfect for those who enjoy working in a lively and rewarding setting.

Benefits

Comprehensive Health Benefits

Paid Time Off (PTO)

401K with Company Match

Tuition Assistance

Employee Assistance Program (EAP)

Exclusive Discounts for Team Members

Flexible Spending Accounts

Wellness Programs

Advancement Opportunities

Community Involvement Programs

Qualifications

• Must perform essential duties effectively.
• Enjoy working with tourists and follow directions well.

Responsibilities

• Sell attraction tickets and merchandise, providing customer assistance.
• Balance cash and ticket bank amounts at the beginning and end of shifts.

Skills

Cash Handling

Customer Service

Auditing Skills

Communication Skills

Organization

Education

One-year Certificate

3-6 Months Related Experience

Tools

P.O.S. System

Word Processing Software

Spreadsheets

Job description

Company Description

About Westgate Branson Woods Resort: Ideally located on 145 beautiful wooded acres in the heart of the scenic Ozark Mountains, Westgate Branson Woods Resort provides a positive, enriching work environment where you can meet and engage with guests who arrive to experience Branson’s world-class entertainment venues and the myriad of outdoor recreational opportunities at their doorstep. Enjoy the surroundings and excitement of this amazing resort as a member of the Westgate Branson Woods team.

Job Description

Perform full range of teller-type services as pertains to attraction ticket sales from Westgate Resorts Giftrooms. Maintain ticket and cash bank security through scrutiny of all transactions.

Duties

• Accurately and efficiently gift qualified customers at the end of the timeshare sales presentation, using the P.O.S. system on a daily basis.
• Balance money and ticket bank amounts at the beginning and end of shift.
• Handle discrepancies in gift offers. Call Marketing Liaison, Reservations Manager or Broker Manager for verification.
• Resolve problems/complaints arising from guest misunderstanding of gift offers, ticket features, etc.
• Sell attraction tickets and merchandise. Make reservations for dinner shows as needed.
• Provide basic directions, maps, attraction and area information to the customers as needed
• Provide customers with transportation when needed. Keep accurate transportation log that is sent to the Corporate Offices for invoice reconciliation.
• Complete daily paperwork accurately and thoroughly. Explain any overages or shortages on closing tape.
• Verify transactions to paperwork to make sure it counterparts to the cash drawer.
• Furnish Marketing Liaisons with a cash bank for refunding non-qualified tours. Balance the bank with the Marketing Liaison at the end of the day.
• Daily clean and secure work place.
• Reconcile merchandise inventory on a daily basis.
• Keep ticket price boards updated.
• Verify each others deposits before dropping the deposit on daily bases

Qualifications

• Must perform essential duties effectively.
• Handle cash and tickets securely.
• Enjoy working with tourists.
• Follow directions well.
• Strong auditing skills.
• Knowledge of word processing and spreadsheets.
• Good communication skills.
• Self-starter with minimal supervision.
• Work well with others.
• Organized and accurate.
• Meet deadlines.

Education/Experience:

• One-year certificate, or
• 3-6 months related experience/training, or
• Equivalent combination of education and experience.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.