Gift Registry Concierge & Style Advisor

Bloomingdale's; King of Prussia (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Day-1 Medical

Dental & Vision Benefits

Paid Time Off

Flexible Scheduling

PayActiv access

Employee discount

401(k) plan

Job summary

Bloomingdale's is seeking a Gift Registry Concierge to deliver a personalized experience for registrants in-store or online. You will understand registrants' needs, guide the customer journey, and develop strong client relationships while showcasing Home product expertise.

You will build loyalty, manage a client book, and support registry goals with a service-oriented, professional demeanor. Flexible retail hours and team collaboration are expected.

Qualifications

• High School Diploma or equivalent is required.
• 1-2 years related experience preferred.
• Prior Home Store related experience and/or training preferred.
• Exceptional customer service skills required.
• Professional and outgoing demeanor.
• Exceptional communication skills with ability to engage in conversation.
• Curious mind-set for understanding registrant needs.
• Experience in building client relationships.
• Ability to maintain composure in difficult situations.
• Ability to work independently and as part of a team in a learning environment.
• Ability to work a flexible schedule based on department and Company needs.
• Proficient in use of computers (including Microsoft Office and the Internet).
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

• Engage and welcome customers to the Gift Registry Department
• Deliver an exceptional and personalized experience by engaging and understanding the needs and the lifestyle of the customer
• Become a product knowledge expert, understanding features and benefits of product especially in the Home Department.
• Commit to building customer relationships and loyalty through the maintenance of a client book
• Drive loyalty program by selling both applications and enrollments
• Put customers at ease, online and in-store, through tools that allow for easier connection to build comfort and trust
• Serve as a liaison for the registrant to our total merchandise assortment beyond registry needs
• Manage customer interactions coming in through multiple online platforms
• Work in a fast-paced environment, handle multiple priorities and learn new procedures
• Use technology to deliver the customer experience and build registry value
• Meet regularly with Supervisor to review goals and best practices
• Meet or exceed registry and business goals

Education

High School Diploma or equivalent

Job description

Bloomingdale's is seeking a Gift Registry Concierge to deliver a personalized experience for registrants in-store or online. You will understand registrants' needs, guide the customer journey, and develop strong client relationships while showcasing Home product expertise.

You will build loyalty, manage a client book, and support registry goals with a service-oriented, professional demeanor. Flexible retail hours and team collaboration are expected.