Gift Card Operations Analyst

KFC Corporation; Irvine (CA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Taco Bell in Irvine, CA is seeking an Operations Analyst to support Gift Card initiatives across the business. You will manage end-to-end operational processes, from setup through launch, ensuring accuracy and on-time delivery.

You will own Gift Card production and workflows, collaborate with internal teams and external vendors, and assist franchisee onboarding and B2B operations to scale the program. This role reports to the Senior Manager of Payments/Gift Cards and requires a proactive,

Qualifications

• Experience in managing end-to-end operational processes.
• Detail-oriented with strong organizational skills.
• Excellent communication and problem-solving abilities.

Responsibilities

• Own Gift Card production and operational workflows.
• Collaborate with internal teams and external vendors.
• Support franchisee onboarding and B2B operations.
• Ensure timelines, quality, and accuracy from setup to launch.
• Report to Senior Manager of Payments/Gift Cards.

Skills

Gift Card Operations

Vendor Coordination

Process Improvement

Project Management

Job description

Location Requirement: Hybrid onsite in Irvine, CA

Taco Bell is looking for a highly organized, detail-oriented operator to support the execution and delivery of Gift Card initiatives across the business. This role is responsible for managing end-to-end operational processes, ensuring seamless production, fulfillment, and platform readiness across all Gift Card channels.

This individual will own Gift Card production and operational workflows, working closely with internal teams and external vendors to ensure timelines, quality, and accuracy from initial setup through launch. The role also supports franchisee onboarding, platform merchandising, and B2B operations to ensure a smooth and scalable program experience.

This person should thrive in a fast-paced environment, be highly organized, proactive in problem-solving, and comfortable managing multiple workstreams simultaneously. Strong attention to detail, communication skills, and the ability to navigate operational complexity are key to success.

The Operations Analyst plays a critical role in ensuring the successful execution of the Gift Card program by maintaining operational excellence, resolving issues, and supporting continuous process improvements. This role will report to the Senior Manager of Payments/Gift Cards.