GI Colorectal Screening Navigator & Mentor (Hybrid)

Mount Sinai Health System; New York (NY); Ibrido; USD 30.000 - 34.000; Tempo pieno

Descrizione del lavoro

Mount Sinai Health System in New York, NY, is seeking a Patient Navigator to support a caseload of patients in the GI/Colorectal program. You will coordinate scheduling and help patients complete colonoscopy, serving as liaison between patients and the hospital system.

The role includes mentoring junior navigators, implementing care plans, and maintaining patient communication. A hybrid schedule, some evenings and Saturdays, and Spanish bilingual preference are noted.

Competenze

• Bachelor's degree preferred or High School Degree and relevant work experience.
• 2 years minimum experience, 3-5 highly preferred
• Flexible hybrid work schedule – will need to work at least 2 evenings and potentially some Saturdays
• Experience as a Patient Navigator or similar position
• Experience with Excel and other computer software
• Excellent communication and telephone skills
• Bilingual in Spanish preferred
• Experience with EMR systems, preferably EPIC

Mansioni

• Schedule and navigate direct access colonoscopies that are referred to The CHOICE Program
• Contact patients to schedule colonoscopy procedures in accordance with our policies and procedures
• Works to establish a relationship with each patient and opens up a line of communication
• Confirms with each patient that they are willing and committed to completing a colonoscopy
• Addresses and answers any questions/concerns/issues from patients and less experienced Patient Navigators
• Schedule the procedure and provide patients with instructions on preparation for procedure, need for transportation and escort
• Assist with verifying insurance and insurance related matters
• Provide ongoing navigation – this may include reminder calls, texts, preparation calls and policy reviews
• Track encounters in CHOICE tracking database Compass Rose
• Assist with scheduling and navigating GI Fellows Clinic patients, in person and remotely
• May perform duty as liaison between Patient Navigator staff and Management
• May participate in Performance Appraisal processes with Management
• Trains and mentors less experienced Patient Navigators
• May be asked to participate in data projects to advance program goals
• As a Navigator, may cover other Navigators and manager in absence
• Performs other tasks as required

Conoscenze

Excel

Communication

Telephone skills

Bilingual Spanish

EMR EPIC

Formazione

Bachelor's degree or high school + experience

Strumenti

EPIC EMR

Descrizione del lavoro

Mount Sinai Health System in New York, NY, is seeking a Patient Navigator to support a caseload of patients in the GI/Colorectal program. You will coordinate scheduling and help patients complete colonoscopy, serving as liaison between patients and the hospital system.

The role includes mentoring junior navigators, implementing care plans, and maintaining patient communication. A hybrid schedule, some evenings and Saturdays, and Spanish bilingual preference are noted.