Patient Navigator (Flexible Hybrid Work Schedule) - Gastroenterology

Mount Sinai Health System; New York (NY); Hybrid; USD 30,000 - 34,000; Full time

Job summary

Mount Sinai Health System in New York, NY, is seeking a Patient Navigator to support a caseload of patients in the GI/Colorectal program. You will coordinate scheduling and help patients complete colonoscopy, serving as liaison between patients and the hospital system.

The role includes mentoring junior navigators, implementing care plans, and maintaining patient communication. A hybrid schedule, some evenings and Saturdays, and Spanish bilingual preference are noted.

Qualifications

• Bachelor's degree preferred or High School Degree and relevant work experience.
• 2 years minimum experience, 3-5 highly preferred
• Flexible hybrid work schedule – will need to work at least 2 evenings and potentially some Saturdays
• Experience as a Patient Navigator or similar position
• Experience with Excel and other computer software
• Excellent communication and telephone skills
• Bilingual in Spanish preferred
• Experience with EMR systems, preferably EPIC

Responsibilities

• Schedule and navigate direct access colonoscopies that are referred to The CHOICE Program
• Contact patients to schedule colonoscopy procedures in accordance with our policies and procedures
• Works to establish a relationship with each patient and opens up a line of communication
• Confirms with each patient that they are willing and committed to completing a colonoscopy
• Addresses and answers any questions/concerns/issues from patients and less experienced Patient Navigators
• Schedule the procedure and provide patients with instructions on preparation for procedure, need for transportation and escort
• Assist with verifying insurance and insurance related matters
• Provide ongoing navigation – this may include reminder calls, texts, preparation calls and policy reviews
• Track encounters in CHOICE tracking database Compass Rose
• Assist with scheduling and navigating GI Fellows Clinic patients, in person and remotely
• May perform duty as liaison between Patient Navigator staff and Management
• May participate in Performance Appraisal processes with Management
• Trains and mentors less experienced Patient Navigators
• May be asked to participate in data projects to advance program goals
• As a Navigator, may cover other Navigators and manager in absence
• Performs other tasks as required

Skills

Excel

Communication

Telephone skills

Bilingual Spanish

EMR EPIC

Education

Bachelor's degree or high school + experience

Tools

EPIC EMR

Job description

Description
The Division of Gastroenterology at the Icahn School of Medicine at Mount Sinai is looking for a Patient Navigator. The Patient Navigator oversees a caseload of patients and acts as the primary liaison between the patient and the hospital system; this involves scheduling and helping to complete their colonoscopy. The Patient Navigator can also work as a lead Patient Navigator, which is a liaison between less experienced Patient Navigators and management. In this role, you are responsible for implementing the comprehensive care plan to each patient as determined upon enrollment in the program. The Patient Navigator ensures that the patient adheres to the established plan of care.

Description
The Division of Gastroenterology at the Icahn School of Medicine at Mount Sinai is looking for a Patient Navigator. The Patient Navigator oversees a caseload of patients and acts as the primary liaison between the patient and the hospital system; this involves scheduling and helping to complete their colonoscopy. The Patient Navigator can also work as a lead Patient Navigator, which is a liaison between less experienced Patient Navigators and management. In this role, you are responsible for implementing the comprehensive care plan to each patient as determined upon enrollment in the program. The Patient Navigator ensures that the patient adheres to the established plan of care.
As a Program, our work is focused on helping to reduce health disparities and ensure anyone and everyone can have access to the care they need. As an integral part of our colorectal cancer screening program, we are seeking a Patient Navigator to join our team to assist patients in completing their colorectal cancer screening and also serve as a mentor less experienced Patient Navigators.
Responsibilities

• Schedule and navigate direct access colonoscopies that are referred to The CHOICE Program
• Contact patients to schedule colonoscopy procedures in accordance with our policies and procedures
• Works to establish a relationship with each patient and opens up a line of communication.
• Confirms with each patient that they are willing and committed to completing a colonoscopy.
• Addresses and answers any questions/concerns/issues from patients and less experienced Patient Navigators
• Schedule the procedure and provide patients with instructions on preparation for procedure, need for transportation and escort
• Assist with verifying insurance and insurance related matters
• Provide ongoing navigation – this may include but is not limited to reminder phone calls, text messaging, preparation calls and reviewing the hospital system's policies and procedures. This may entail numerous phone calls
• Track all encounters in the CHOICE tracking database Compass Rose
• Assist with scheduling and navigating GI Fellows Clinic patients, in person and remotely
• May perform duty as liaison between Patient Navigator staff and Management in addressing patient concerns
• May participate and offer input into the Performance Appraisal process with Management.
• Trains and mentors less experienced Patient Navigators and discusses issues of concern with management
• May be asked to participate in data projects to help advance the goals of the program
• As a Navigator, may be asked to cover other Navigators as well as the manager in case of the manager’s absence
• Performs other tasks as required.
  

Qualifications

• Bachelor's degree preferred or High School Degree and relevant work experience
• 2 years minimum experience, 3-5 highly preferred
• Flexible hybrid work schedule – will need to work at least 2 evenings and potentially some Saturdays
• Experience as a Patient Navigator or similar position
• Experience with Excel and other computer software
• Excellent communication and telephone skills
• Bilingual in Spanish preferred
• Experience with EMR systems, preferably EPIC
  

Employer Description
Strength through Unity and Inclusion
Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
About The Mount Sinai Health System
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
Equal Opportunity Employer
Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
Compensation
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $22.5024 - $25.021 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.