GI Clinic Call Center Representative

Truman Medical Centers; Kansas City, Northern (MO, KY); Hybrid; USD 19,000 - 30,000; Full time

Job summary

Truman Medical Centers seeks a Patient Access and Scheduling Representative to guide patients through scheduling and pre-registration, ensuring accurate demographics and financial data in the system. The role covers front desk activities, check-in/out, and patient flow management within the GI Lab/UHTMC.

Ideal candidates have strong communication skills, experience in customer service, and proficiency with hospital computer systems.

Qualifications

• High school diploma or equivalent required.
• Experience in a customer service role preferred.
• Strong verbal and written communication skills.
• Proficient with computers and basic office software.

Responsibilities

• Assist patients with scheduling and pre-registration processes.
• Manage front desk duties, including check-in and check-out.
• Maintain accurate demographic and financial information in systems.
• Support patient flow and coordination with clinical staff.

Skills

Customer service

Communication skills

Front desk coordination

Education

High school diploma or equivalent

Job description

Job Location

University Health Truman Medical Center Kansas City, Missouri

Department

GI Lab UHTMC

Position Type

Full time

Work Schedule

8:00AM - 4:30PM

Hours Per Week

40

Job Description

The Patient Access and Scheduling Representative is primarily responsible for assisting patients through scheduling, pre-registration, front desk management, check-in, registration, check-out, as well as patient flow management. The Representative is accountable for creating and verifying accurate demographic and financial information in the financial and clinical record system through telephone or face-to-face contact. The Representative is expert in maintaining accurate, up-to-date demographic and financial information on each patient served. The Representative verifies information through patient-supplied materials or on-line verification as provided by the organization. The Representative communicates health benefit information including the organization’s Discount Policy and financial obligations to patients served. The Representative has primary responsibility for answering all phone calls and requests made to the area of responsibility. The Representative is primarily responsible for securing and maintaining a highly effective and productive clinic schedule.

Minimum Requirements

• High school diploma or equivalent required.
• Experience working in customer service role or successful completion of the UH Patient Access Rep/Patient Scheduler Apprentice Program.
• Communication skills required to interview patients and families, to gather and exchange information with other hospital staff members, physicians, third party payors and resource persons.
• Concise written communication skills.
• Proficient in use of computer hardware and software.
• Preferred: Experience with customers in hospital, business or insurance office.
• Knowledge of basic medical terminology.
• Familiar with insurance.
• College course work.

Company Culture

Working at University Health is about making a difference. It's providing the best care to every patient every day. University Health (UH), is committed to being a leader in providing a culturally inclusive workplace for our employees. UH is an equal opportunity employer. We value and celebrate our differences. We are committed to equal employment opportunity regardless, but not limited to race, ethnicity, religion, beliefs, sex (including pregnancy, gender identity and expression, sexual orientation), national origin, ancestry, language, age, citizenship, genetic information, marital status, socioeconomic status, literacy, disability, mobility, abilities, veteran status and any other category protected by applicable law.