GGXY Retail Operations Lead

Golf Galaxy; Fort Myers (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

DICK’S Sporting Goods in Fort Myers is seeking a Lead who will directly influence store brand standards and the teammate experience, delivering the best service to customers and guiding teammates.

You will manage day-to-day store operations, plan projects with the Assistant Store Manager, uphold merchandising and safety standards, and help build a strong, inclusive team through training and coaching.

Qualifications

• Retail or customer-service experience.
• Flexible availability including nights and weekends.
• Ability to prioritize in a fast-paced environment.

Responsibilities

• Manage day-to-day store department operations.
• Plan and organize projects with guidance from Assistant Store Manager.
• Uphold brand, merchandising, and presentation standards.
• Compliance to loss prevention standards and audit requirements.
• Train and develop teammates including onboarding and cross-training.
• Support business needs and other tasks as required.

Skills

Customer service

Leadership

Communication

Time management

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

Overview

You have a passion for sport, for the community and for customer service. So do we.

About The Role

The Lead has a direct impact on both the execution of our store’s brand standards as well as the teammate experience. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates.

Role Responsibilities

• Responsible for managing the day-to-day operational aspects of their store department
• Plans and organizes with the guidance of Assistant Store Manager; takes time to build plans to effectively execute projects and tasks while delegating based on priority level
• Upholds and holds team accountable for company brand, merchandising, and presentation standards
• Compliance to loss prevention standards and audit requirements
• Supports building and hiring a strong team as well as training associates on company procedures and programs; this includes new teammate training and cross-training current team
• As business needs arise; other tasks may become necessary to support the team and the store

Leadership Responsibilities

• Leads by example to ensure a great customer experience and helps teammates understand how their responsibilities play a key role in the organization
• Clearly communicates, provides in-the-moment coaching, and builds trust with teammates in the store
• Creates an inclusive store environment where everyone (teammates & athletes) feel welcome, safe, and is treated with respect

Qualifications

• Flexible availability - including nights, weekend, and holidays
• Prior retail sales experience (or customer-focused experience) preferred
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• All Teammates are required to adhere to all safety policies and procedures.
• Additionally, as business needs arise, other tasks may become necessary