GGXY Retail Operations Lead

Golf Galaxy, LLC; Warrensville Heights (OH); On-site; USD 21,000 - 32,000; Full time

Job summary

DICK'S Sporting Goods is seeking a Store Lead to manage daily operations, uphold brand standards, and guide the teammate experience. You will plan tasks, delegate priorities, and coach the team to deliver exceptional customer service.

This role requires flexible availability including nights, weekends, and holidays. The position offers a competitive starting pay range and a comprehensive benefits package, with pay structured to location and experience.

Qualifications

• Experience in a retail environment with customer-facing duties.
• Ability to coach and lead teammates to meet brand standards.
• Strong interest in providing an excellent customer experience.

Responsibilities

• Manage day-to-day operational aspects of the store department.
• Plan and organize tasks and projects with guidance from management.
• Uphold brand standards, merchandising, and presentation.
• Support hiring, training and cross-training of teammates.
• Comply with loss prevention and audit requirements.

Skills

Retail experience

Customer service

Team leadership

Time management

Job description

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

OVERVIEW

You have a passion for sport, for the community and for customer service. So do we.

ABOUT THE ROLE

The Lead has a direct impact on both the execution of our store’s brand standards as well as the teammate experience.

ROLE RESPONSIBILITIES

• Responsible for managing the day-to-day operational aspects of their store department
• Plans and organizes with the guidance of Assistant Store Manager; takes time to build plans to effectively execute projects and tasks while delegating based on priority level
• Upholds and holds team accountable for company brand, merchandising, and presentation standards
• Compliance to loss prevention standards and audit requirements
• Supports building and hiring a strong team as well as training associates on company procedures and programs; this includes new teammate training and cross-training current team
• As business needs arise; other tasks may become necessary to support the team and the store

LEADERSHIP RESPONSIBILITIES

• Leads by example to ensure a great customer experience and helps teammates understand how their responsibilities play a key role in the organization
• Clearly communicates, provides in-the-moment coaching, and builds trust with teammates in the store
• Creates an inclusive store environment where everyone (teammates & athletes) feel welcome, safe, and is treated with respect

QUALIFICATIONS

• Flexible availability - including nights, weekend, and holidays
• Prior retail sales experience (or customer-focused experience) preferred
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary

Targeted Pay Range: $15.50 - $23.50. Starting rate of pay may vary based on factors including, but not limited to, location, experience and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

DICK'S Sporting Goods complies with all state paid leave requirements.

We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.

ACHIEVING SUCCESS AT DICK’S SPORTING GOODS

Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.