GGXY Retail Operations Lead

DICK'S Sporting Goods, Inc.; Fort Myers (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

DICK’S Sporting Goods in Fort Myers, FL is seeking a Store Lead to drive brand standards and teammate experience. You will guide daily operations, coach associates, and ensure a high level of service for athletes who shop with us.

Lead responsibilities include fostering an inclusive team culture, delivering coaching in the moment, and maintaining loss prevention and store presentation standards to help the business win.

Qualifications

• Experience leading a retail team and driving service standards.
• Strong communication and coaching skills for diverse teammates.
• Flexibility to work nights, weekends and holidays as needed.

Responsibilities

• Manage day-to-day store department operations and execute plans.
• Provide direction to teammates and uphold brand, merchandising and presentation standards.
• Enforce loss prevention policies and audit readiness.

Skills

Store leadership

Customer service

Team coaching

Brand standards

Job description

OVERVIEW

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team.

ABOUT THE ROLE

The Lead has a direct impact on both the execution of our store’s brand standards as well as the teammate experience. The Lead is focused on delivering the best service to our customers as well as providing direction to teammates. On our team, everyone plays a critical role providing genuine, helpful, and friendly service to help our athletes perform at their best and enjoy their sport. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to take the next step in your career as a Lead in our store, this is an opportunity to make a difference and join the world’s greatest sports team.

ROLE RESPONSIBILITIES

• Responsible for managing the day-to-day operational aspects of their store department
• Plans and organizes with the guidance of Assistant Store Manager; takes time to build plans to effectively execute projects and tasks while delegating based on priority level
• Upholds and holds team accountable for company brand, merchandising, and presentation standards
• Compliance to loss prevention standards and audit requirements
• Supports building and hiring a strong team as well as training associates on company procedures and programs; this includes new teammate training and cross-training current team
• As business needs arise; other tasks may become necessary to support the team and the store

LEADERSHIP RESPONSIBILITIES

• Leads by example to ensure a great customer experience and helps teammates understand how their responsibilities play a key role in the organization
• Clearly communicates, provides in-the-moment coaching, and builds trust with teammates in the store
• Creates an inclusive store environment where everyone (teammates & athletes) feel welcome, safe, and is treated with respect

QUALIFICATIONS

• Flexible availability - including nights, weekend, and holidays
• Prior retail sales experience (or customer-focused experience) preferred
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• All Teammates are required to adhere to all safety policies and procedures. Additionally, as business needs arise, other tasks may become necessary

ACHIEVING SUCCESS AT DICK’S SPORTING GOODS

Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.