German Speaking Reservations Agent For Booking.com - Work anywhere In Greece

Mercier Consultancy; United States; Remote; USD 15,000 - 23,000; Full time

Benefits offered by this job

Fully Paid Relocation Package

Health Insurance

Monthly Performance Bonus

Fully Paid Training

2 Extra Salaries Per Year

Job summary

Mercier Consultancy Group is seeking a German Speaking Reservations Agent to support Booking.com operations in Greece. You will assist German-speaking customers with accommodation bookings, provide detailed information, and handle changes with efficiency.

Join a travel and hospitality team that values accuracy, quick problem solving, and customer satisfaction. The role offers relocation assistance, a competitive monthly salary, a performance bonus, paid training, and health insurance.

Qualifications

• Fluent German (written and spoken) required.
• Experience in reservations or hospitality preferred.
• English proficiency considered a plus.
• Ability to work under pressure and manage multiple requests.
• Willingness to relocate to Greece; relocation assistance may be provided.

Responsibilities

• Assist German-speaking customers with accommodation reservations via phone, email, and chat.
• Provide accurate information on properties, pricing, and Booking.com policies.
• Handle booking modifications, cancellations, and special requests promptly.
• Resolve customer queries professionally to ensure satisfaction.
• Maintain detailed records in Booking.com’s reservation system.
• Collaborate with teammates to achieve service quality goals.
• Familiarity with online booking platforms and CRM systems is advantageous.
• Self-mufficient and able to work independently or as part of a team.

Skills

German language

Customer service

Reservations

CRM systems

Communication

Tools

Booking.com

CRM software

Job description

Mercier Consultancy Group is looking for a German Speaking Reservations Agent to join their team supporting Booking.com operations in Greece. This role provides an excellent opportunity to work in the travel and hospitality industry, assisting German-speaking customers with their accommodation booking needs.

Key Responsibilities

• Assist German-speaking customers with accommodation reservations via phone, email, and chat.

• Provide accurate information about properties, pricing, and Booking.com policies.

• Handle booking modifications, cancellations, and special requests efficiently.

• Resolve customer queries and issues with professionalism to ensure high satisfaction levels.

• Maintain detailed records of customer interactions and bookings using Booking.com’s reservation system.

• Work collaboratively with team members to achieve service quality and customer satisfaction goals.

• Fluency in German (spoken and written) is required; proficiency in English is a plus.

• Experience in reservations, customer service, or hospitality industry is preferred.

• Strong communication skills and a customer-oriented approach.

• Familiarity with online booking platforms and CRM systems is advantageous.

• Ability to handle pressure and resolve challenges proactively.

• Willingness to work in Greece; relocation assistance may be provided.

• Self-motivated and able to work both independently and collaboratively within a team.

• Fully Paid Relocation Package

• Competitive monthly Salary

• Monthly Performance Bonus

• Fully Paid Training

• Health Insurance

• 2 Extra Salaries Per Year

• And Much More...