German Speaking Netflix Customer Experts - Work Remote In Greece

Mercier Consultancy Group; United States; Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Relocation package

Monthly performance bonus

Health insurance

Annual salary bonuses (13th/14th)

Job summary

Mercier Consultancy Group seeks a German-speaking Netflix Customer Expert to support users in Greece. You will handle inquiries in German, troubleshoot streaming and account issues, and collaborate with international teams. This role offers relocation to Athens and full training.

You should be fluent in German and comfortable with a dynamic tech environment. The position includes a comprehensive relocation package, health benefits, and performance-based bonuses.

Qualifications

• Fluent German (spoken and written) is mandatory.
• EU passport or Greek work permit required for relocation.

Responsibilities

• Provide high-quality support for Netflix's German-speaking users.
• Troubleshoot technical inquiries related to streaming, account management, and performance.

Skills

German language

Communication skills

Digital tools

Customer support

Relocation readiness

Job description

German Speaking Netflix Customer Experts

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment and BPO firm, dedicated to bridging top-tier talent with world-class organizations. As industry leaders, we specialize in facilitating high-level career opportunities, ensuring our candidates find the perfect alignment for their professional ambitions within the European market.

Job Overview

We are thrilled to offer the German Speaking Netflix Customer Experts position in Greece, representing a global leader in the SaaS entertainment industry. This is a unique opportunity to provide premium support in a dynamic software environment while enjoying the Mediterranean lifestyle through our comprehensive support for those seeking professional jobs in Greece.

Key Responsibilities

• Deliver exceptional support for Netflix's SaaS platform, ensuring seamless user experiences for the German market.
• Troubleshoot technical inquiries related to software performance, streaming quality, and account management.
• Maintain a deep knowledge base of the SaaS ecosystem to provide accurate, efficient solutions.
• Act as a brand ambassador, upholding the high standards expected from one of the world's most innovative tech companies.
• Collaborate with international cross-functional teams to escal and resolve complex technical software issues.
• Gather and report user feedback to internal product teams to drive continuous software optimization.
• Participate in regular coaching sessions to enhance communication skills and product expertise in this German-speaking job.
• Native or fluent German (spoken and written) is mandatory for this role.
• Valid EU passport or valid Greek work permit (required for relocation).
• Strong proficiency in digital software tools and a passion for the SaaS entertainment industry.
• Exceptional communication skills with a customer-centric mindset.
• Willingness to relocate to Athens for this exciting German Speaking Netflix Customer Experts position in Greece.
• Ability to adapt to new technologies and fast-paced work environments.

What We Offer

• Highly competitive monthly salary with 13th and 14th salary bonuses paid annually.
• Fully Paid Relocation Package (includes flight ticket, airport transfer, and hotel accommodation).
• Monthly Performance Bonus linked to individual and team KPIs.
• Comprehensive, fully paid initial and ongoing training within the SaaS sector.
• Full health insurance coverage and additional social benefits.
• A vibrant, multicultural office environment based in the heart of Athens.
• Exclusive opportunities for professional growth within the company.

Life in Greece

Living in Athens provides a perfect balance of professional development and a high quality of life. As one of the most vibrant capitals in Europe, Greece offers an endless array of history, culture, and sun-drenched beaches. Choosing one of our German-speaking jobs means embracing a lifestyle where ancient heritage meets modern convenience, ensuring your time in Greece is as rewarding personally as it is professionally.

Our relocation experts handle every detail of your move to Greece, allowing you to focus on enjoying the world-renowned Mediterranean cuisine and the legendary hospitality that makes Greece a top destination for expatriates. Joining our team means joining a thriving community of international professionals living their best lives in Greece.