German-Speaking L2 IT Support Pro — Hybrid Role

Unisys; United States; Hybrid; USD 29,000 - 43,000; Full time

Benefits offered by this job

Hybrid working

Life insurance

Private health insurance

Sports Card

Paid holidays

Unisys university

Onsite onboarding & training

Competitive salary

Job summary

Unisys is seeking a Service Desk Level 2 (L2) Agent to deliver advanced technical support for QSR technology environments. You will escalate and resolve complex incidents, mentor lower tiers, and contribute to knowledge maturity and automation opportunities.

In this role you will handle Tier 2 issues across hardware, software, OS, networks, POS/KDS systems, and third-party apps, while prioritizing tickets by impact and SLA.

Qualifications

• 2–4 years of experience in IT service desk or desktop support.
• Strong knowledge of Networking, hardware, peripherals and remote tools.
• Ability to troubleshoot complex, non-standard issues affecting multiple users.
• Proactive, solution-oriented analytical mindset.
• German communication skills at C1 level; English also required.

Responsibilities

• Provide Tier 2 technical support for hardware, software, OS, network, peripherals, POS/KDS systems, and third‑party apps.
• Diagnose and resolve issues involving multiple devices or system dependencies, including advanced network faults.
• Perform in-depth technical analysis with log review, remote tooling, and configuration changes or patches.
• Manage and prioritize escalated tickets by business impact, urgency, and SLA.
• Own incidents through resolution with proper documentation and closure communication.

Skills

2–4 years experience

German communication

Networking fundamentals

Remote support tools

Troubleshoot complex issues

Documentation & process adherence

Tools

POS/KDS systems

Windows/Linux/macOS

ServiceNow (Desirable)

Job description

Unisys is seeking a Service Desk Level 2 (L2) Agent to deliver advanced technical support for QSR technology environments. You will escalate and resolve complex incidents, mentor lower tiers, and contribute to knowledge maturity and automation opportunities.

In this role you will handle Tier 2 issues across hardware, software, OS, networks, POS/KDS systems, and third-party apps, while prioritizing tickets by impact and SLA.