GERMAN Service Desk Analyst

Rozgoo; United States; Remote; USD 42,000 - 64,000; Full time

Job summary

Rozgoo is seeking a Service Desk Analyst to independently troubleshoot and resolve tickets, providing Level 1 remote desktop support to users. You will diagnose issues and drive timely resolutions within SLA.

Responsibilities include handling hardware, software, and network problems remotely via phone, email, or chat, adhering to quality standards and documenting actions for knowledge sharing and repeatability. Strong communication skills are essential.

Qualifications

• Experience providing Level 1 remote desktop support.
• Ability to troubleshoot hardware, software and network issues.
• Ability to meet SLA targets and quality standards.

Responsibilities

• Troubleshoot and resolve assigned tickets via phone/email/chat.
• Provide L1 remote desktop support and diagnose issues.
• Ensure resolution within agreed SLA and document work.

Skills

Remote desktop support

Ticketing system

Customer service

Job description

GERMAN - Service Desk Analyst

Job Summary: To independently troubleshoot/resolve assigned tickets and provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company.

Key Responsibilities

• To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time.
• To adhere to quality standards (voice and accent, Tech Monitoring), r…