Service Desk Technician: Resolve Incidents & Guide Users

Unisys; Salt Lake City (UT); On-site; USD 36,000 - 54,000; Full time

Job summary

Unisys is seeking a role focused on resolving moderately complex incidents and requests. You will support hardware, software, client and COTS applications, along with network and user administration.

The position involves escalating complex issues to other resolver teams or vendors and guiding L1 agents through day-to-day inquiries. Applicants should have a High School Diploma or GED, may require technical certification, or an Associate Degree, and typically 1–2 years of relevant experience.

Qualifications

• High School Diploma or GED required.
• May require technical certification.
• or Associate Degree.

Responsibilities

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

Education

High School Diploma or GED

Associate Degree

Technical certification

Job description

Unisys is seeking a role focused on resolving moderately complex incidents and requests. You will support hardware, software, client and COTS applications, along with network and user administration.

The position involves escalating complex issues to other resolver teams or vendors and guiding L1 agents through day-to-day inquiries. Applicants should have a High School Diploma or GED, may require technical certification, or an Associate Degree, and typically 1–2 years of relevant experience.