German-Speaking Customer Support Specialist

Groupe Michelin; Town of Poland (NY); Hybrid; USD 83,700 - 92,628; Full time

Benefits offered by this job

Luxmed medical care

Co-financing of the Multisport card

Access to various benefits via the MyBenefit card

Attractive bonuses

Co-financing of meals via the lunch card

"Tyres for the Team" program participation

Job summary

A leading tyre manufacturer is seeking a Customer Service Representative with fluent German and good English skills. This role involves advising customers on orders and complaints, managing orders, and coordinating deliveries. The offer includes professional development opportunities and a rich package of social benefits. This is a hybrid position located in the attractive locale of New York, with stable employment conditions and attractive bonuses.

Qualifications

• Fluent German language proficiency at C1 level is required.
• Good knowledge of English at B2 level is necessary.
• Strong communication skills and the ability to build relationships with clients.

Responsibilities

• Advise customers regarding orders, delivery, and complaints.
• Manage customer orders and monitor fulfillment.
• Plan and coordinate deliveries with customers.
• Register and manage customer complaints.

Skills

Fluent German (C1)

Good knowledge of English (B2)

Good communication

Ability to cooperate with clients

Capacity to quick adaption to a new situation

IS/IT systems knowledge

Job description

A leading tyre manufacturer is seeking a Customer Service Representative with fluent German and good English skills. This role involves advising customers on orders and complaints, managing orders, and coordinating deliveries. The offer includes professional development opportunities and a rich package of social benefits. This is a hybrid position located in the attractive locale of New York, with stable employment conditions and attractive bonuses.