German Speaking Customer Support Jobs - Work In Sofia

Mercier Consultancy MD; Germany (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Relocation Package

Fully Paid Training

Health Insurance

Job summary

Mercier Consultancy MD is looking for German Speaking Customer Support Representatives to join their team in Sofia, Ohio. The role involves assisting German-speaking clients by addressing their questions and ensuring a positive customer experience. Candidates should be fluent in German and have excellent communication skills. Benefits include a competitive monthly salary, relocation package, fully paid training, and health insurance.

Qualifications

• Fluent in German; proficiency in English is an advantage.
• Previous experience in customer service or support roles preferred.
• Ability to work efficiently in a fast-paced environment.

Responsibilities

• Provide exceptional customer support to German-speaking customers.
• Handle inquiries about products and services efficiently.
• Effectively troubleshoot and resolve customer complaints.

Skills

Fluency in German (both written and spoken)

Excellent communication skills

Customer-focused attitude

Problem-solving skills

Ability to multitask

Tools

Customer support software

Job description

Mercier Consultancy MD is seeking skilled and motivated German Speaking Customer Support Representatives to join our team in Sofia. This position offers an excellent opportunity for individuals fluent in German who are dedicated to providing exceptional customer service. You will be responsible for assisting German‑speaking clients by addressing their questions, resolving issues, and ensuring a positive overall customer experience.

Key Responsibilities

• Provide exceptional customer support to German‑speaking customers through multiple communication channels such as phone, email, and chat
• Handle inquiries about products, services, and account information efficiently and accurately
• Effectively troubleshoot and resolve customer complaints to ensure satisfaction
• Document customer interactions and update records thoroughly
• Collaborate with internal teams to improve service delivery and customer satisfaction
• Stay informed about product updates and company policies to deliver accurate assistance

Requirements

• Fluent in German (both written and spoken); proficiency in English is an advantage
• Previous experience in customer service or support roles preferred
• Excellent communication skills and a customer‑focused attitude
• Ability to multitask and work efficiently in a fast‑paced environment
• Familiarity with customer support software and tools is beneficial
• Strong problem‑solving skills and attention to detail
• Positive mindset with a willingness to learn and grow within the company

Benefits

• Competitive Monthly Salary
• Relocation Package
• Fully Paid Training
• Health Insurance
• And Much More..