German Speaking Customer Support - AI Tech | Work In Greece

Mercier Consultancy MD; Germany (OH); Remote; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive Monthly

Monthly Performance Bonus

Fully Paid Training

Health Insurance

2 Extra Salaries Per Year

And Much More..

Job summary

A dynamic tech consultancy is excited to offer a position for a German Speaking Customer Support Representative specializing in AI technology. This role involves delivering exceptional support to clients through various channels and providing assistance with AI products. Candidates must be fluent in German and have previous customer support experience. Benefits include competitive salary, performance bonuses, and fully paid training, along with health insurance and additional yearly salaries.

Qualifications

• Fluency in German (both written and spoken) is essential.
• Previous experience in customer support or service roles.
• Strong communication skills focused on excellent customer experiences.
• Problem-solving abilities and a proactive approach to addressing customer inquiries.
• Familiarity with customer service software and CRM systems is beneficial.
• Able to work independently and as part of a collaborative team environment.
• A genuine interest in AI technology and its applications in customer service.

Responsibilities

• Deliver exceptional support to German-speaking clients via various channels.
• Assist customers with inquiries related to AI products and services.
• Effectively resolve customer complaints and issues.
• Document and maintain records of customer interactions in the CRM system to improve service quality.
• Collaborate with technical teams to provide tailored solutions for customers.
• Stay informed about AI advancements to support customers effectively.

Skills

Fluency in German

Strong communication skills

Problem-solving abilities

Communication skills

Problem solving

CRM software

Team collaboration

Interest in AI

Tools

CRM systems

Job description

Mercier Consultancy MD is excited to offer a dynamic position for a German Speaking Customer Support Representative specializing in AI technology, with the opportunity to work in beautiful Greece.

This is an excellent chance for customer service professionals who are passionate about technology and eager to provide outstanding support to our German‑speaking clients in the innovative AI sector.

Key Responsibilities

• Deliver exceptional customer support to German‑speaking clients via various channels, including phone, email, and chat
• Assist customers with inquiries related to AI products and services, providing accurate and timely information
• Effectively resolve customer complaints and issues to enhance overall satisfaction
• Document and maintain accurate records of customer interactions in our CRM system to improve service quality
• Collaborate with technical teams to provide comprehensive solutions tailored to customer needs
• Stay informed about the latest advancements in AI technology to support customers effectively

Requirements

• Fluency in German (both written and spoken) is essential; proficiency in English is an advantage
• Previous experience in customer support or service roles, preferably in a technology‑related field
• Strong communication skills with a focus on providing excellent customer experiences
• Problem‑solving abilities and a proactive approach to addressing customer inquiries
• Familiarity with customer service software and CRM systems is beneficial
• Able to work independently and as part of a collaborative team environment
• A genuine interest in AI technology and its applications in customer service

Benefits

• Competitive Monthly
• Monthly Performance Bonus
• Fully Paid Training
• Health Insurance
• 2 Extra Salaries Per Year
• And Much More..