German-Speaking Customer Support Agent (Onsite - Mesa)

Cognizant; Mesa (AZ); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

401(k) plan and contributions

Long-term/Short-term Disability

Employee Stock Purchase Plan

Job summary

Cognizant is hiring a German-speaking Call Center Agent for an onsite role in Mesa, AZ. You will handle calls, chats and emails, providing professional information and solving customer issues across channels.

Responsibilities include guiding drivers, monitoring vehicle alerts, and submitting work orders while maintaining quality interactions and meeting SLAs. Fluency in English and German and strong communication are essential.

Qualifications

• High School Diploma or equivalent required.
• Fluent in English and German.
• Excellent spoken and written communication.

Responsibilities

• Address issues or tasks assigned through ticketing systems, Chat, Email or Phone channels.
• Provide guidance and support to drivers via phone for break and maintenance requests.
• Assist with monitoring of vehicle alerts, including service alerts, and submit work orders when needed.
• Compose thoughtful, concise messages that align with the client's voice across all channels.
• Monitor rider interactions through internal tools and CRM.
• Escalate to Team Lead with complete troubleshooting description when needed.
• Perform Functional Testing for software and hardware updates as required.
• Maintain up-to-date knowledge of the client's self-driving technology and services.

Skills

English proficiency

German proficiency

Problem solving

First-time resolution

Customer service experience

Communication skills

Technical troubleshooting

Team collaboration

Education

High School Diploma or equivalent

Tools

Service Now

Remedy

Spiceworks

Hubspot

Job description

Cognizant is hiring a German-speaking Call Center Agent for an onsite role in Mesa, AZ. You will handle calls, chats and emails, providing professional information and solving customer issues across channels.

Responsibilities include guiding drivers, monitoring vehicle alerts, and submitting work orders while maintaining quality interactions and meeting SLAs. Fluency in English and German and strong communication are essential.