German Speaker - Retail Sector

Atlean World; Ohio; On-site; USD 20,000 - 31,000; Full time

Benefits offered by this job

Housing support

Cultural events

Job summary

Atlean World is seeking a German-speaking CX agent for a Retail sector role based in Athens, Greece. You will answer inquiries via phone, chat, and email, solving problems and ensuring positive customer experiences while complying with brand guidelines.

Ideal candidates are fluent in German with strong English, possess excellent communication and listening skills, and can multitask across tools. EU/Greek work eligibility is required; relocation housing support is available.

Qualifications

• Fluent in German with strong English (minimum B2).
• Excellent communication and active listening skills.
• Problem-solving mindset with a can-do attitude.
• Comfortable using computer systems and multitasking.
• Patient, empathetic, and positive attitude.
• Willingness to work in shifts.
• EU passport or Greek work permit.
• High school diploma or equivalent.
• C1+ level in the working language.

Responsibilities

• Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude.
• Solving problems and creating positive experiences for every customer you speak with.
• Following brand guidelines and quality standards on every interaction.
• Logging and updating customer interactions in the relevant systems.
• Working closely with your team to keep improving the service you provide.

Skills

German fluency

English proficiency

Communication skills

Active listening

Problem solving

Multitasking

Shift work

EU/Greek permit

Patience & empathy

Education

High school diploma or equivalent

English proficiency (B2)

C1+ language level

Job description

Atlean World is an International HR Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable.

Your Next Job, Without Boundaries!

We are offering a great work experience in Athens, Greece for a role as a German Speaker - Retail Sector.

Why a German Speaker - Retail Sector role is great for your professional and personal development:

• Live in Athens, Greece and embrace multicultural experiences
• Represent a global brand
• Fast-track career development opportunity

HOW YOUR DAY-TO-DAY IN THIS ROLE WOULD LOOK LIKE:

• Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude
• Solving problems and creating positive experiences for every customer you speak with
• Following the brand's guidelines and quality standards on every interaction
• Logging and updating customer interactions in the relevant systems
• Working closely with your team to keep improving the service you provide

What do you need to be successful at this job?

• Language Maestro: Fluent in German, good English
• Strong communication and active listening skills
• A problem-solving, can-do mindset
• Comfortable using computer systems and multitasking between tools
• Patience, empathy and a positive attitude
• Availability to work in shifts
• EU passport or Greek work permit (special cases reviewed by legal)
• High school diploma or equivalent
• Minimum B2 English
• C1+ level in the working language

By joining this role, this is what you can expect:

• Work for a fast-growing global CX and digital services firm
• Support finding permanent housing after relocation
• Football tournaments, beach barbecues, surf lessons, and cultural events await!

Make it your Next Job Without Boundaries!

Get to know more about Atlean World

Atlean World is going to be your recruitment partner during the whole journey: Guiding Your Odyssey with Atlean World