German Reservations Agent — Relocation to Greece with Full Benefits

Employers from Greece; United States; Remote; USD 28,000 - 45,000; Full time

Benefits offered by this job

Fully Paid Relocation

Competitive salary

Monthly bonus

Training provided

Health Insurance

2 extra salaries/year

Job summary

Mercier Consultancy Group is seeking a German Reservations Agent to join their team in Greece, supporting Booking.com operations. The role offers a fully paid relocation package and a competitive monthly salary, with opportunities for a performance bonus and professional growth.

The agent will handle bookings by phone, email, and chat, delivering accurate information and resolving issues promptly while maintaining detailed records in Booking.com's reservation system.

Qualifications

• Fluency in German (spoken and written) is essential; proficiency in English is mandatory.
• Experience in customer service or related roles is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Assist German-speaking customers with accommodation bookings via phone, email, and chat.
• Provide accurate information about properties, prices, and Booking.com policies.
• Manage booking amendments, cancellations, and special requests efficiently.
• Resolve customer inquiries promptly to ensure a positive experience.
• Keep detailed records of interactions and bookings in Booking.com's system.
• Collaborate with team to maintain high standards of service.

Skills

German language

English language

Tools

Booking.com system

Job description

Mercier Consultancy Group is seeking a German Reservations Agent to join their team in Greece, supporting Booking.com operations. The role offers a fully paid relocation package and a competitive monthly salary, with opportunities for a performance bonus and professional growth.

The agent will handle bookings by phone, email, and chat, delivering accurate information and resolving issues promptly while maintaining detailed records in Booking.com's reservation system.