Remote German Reservations Agent – Booking Support (Greece)

Mercier Consultancy; United States; Hybrid; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Fully Paid Relocation Package

Monthly Performance Bonus

Fully Paid Training

2 Extra Salaries Per Year

Job summary

Mercier Consultancy Group is seeking a German Reservations Agent to join our Booking.com operations in Greece. This role offers a fully funded relocation package and a multicultural, supportive environment.

You will handle German-speaking bookings via phone, email, and chat, provide accurate property information, and manage amendments and cancellations. Training is provided alongside a competitive monthly salary and a performance bonus.

Qualifications

• Fluency in German (spoken and written) is essential; proficiency in English is mandatory.
• Customer service experience preferred.
• Experience with bookings and reservations systems is a plus.

Responsibilities

• Assist German-speaking customers with accommodation bookings through phone, email, and chat.
• Provide accurate information about properties, prices, and Booking.com policies.
• Manage booking amendments, cancellations, and special requests.
• Resolve customer inquiries promptly to ensure a positive experience.
• Keep detailed records of customer interactions and bookings in the reservation system.
• Collaborate with team members to maintain high service standards.

Skills

German language

English proficiency

Customer service experience

Strong communication

Relocation willingness

Multitasking

Tools

Booking.com reservation system

Job description

Mercier Consultancy Group is seeking a German Reservations Agent to join our Booking.com operations in Greece. This role offers a fully funded relocation package and a multicultural, supportive environment.

You will handle German-speaking bookings via phone, email, and chat, provide accurate property information, and manage amendments and cancellations. Training is provided alongside a competitive monthly salary and a performance bonus.