German Customer Support at Mercedes

City Job Offers; United States; Remote; USD 29,000 - 38,000; Full time

Benefits offered by this job

Relocation package

Health insurance from day 1

Free language courses

Flight tickets

Accommodation

Airport transfer

Team building activities

Growth opportunities

Canteen lunch

Job summary

Mercedes-Benz Greece is seeking German-speaking customer service professionals to deliver high-quality support for our brand. You will handle inquiries on car documentation, book appointments with dealerships, explain warranty coverage, and assist with breakdown or recovery services.

This is a full-time role in a fast-paced, target-driven environment with relocation support. We offer health insurance from day one, a relocation package including accommodation and flights, language courses, team

Qualifications

• German proficiency is mandatory and fluent English
• Customer-oriented and results-driven
• Strong communication and active listening skills
• Ability to multitask and thrive in a fast-paced environment

Responsibilities

• Handle general inquiries on car documentation (e.g. service history)
• Book appointments with dealerships and recalls
• Provide details on dealerships and warranty coverage
• Offer breakdown assistance and vehicle recovery support
• Assist with car app questions and troubleshooting

Skills

German language

English language

Customer service

Communication skills

Multitasking

Job description

We are looking for German speakers to provide high-quality customer service for Mercedes-Benz in Greece

About the Company

Mercedes-Benz: global leader in car high-end design and manufacturing brands.

Your responsibilities

• General inquiries on car documentation (e.g. service history)
• Book appointments with a Dealerships and Recall
• Details on dealerships
• Warranty coverage
• Breakdown assistance on location (technician sent to location)
• Recovery assistance (vehicle transported to the dealership)
• Car app utilization, questions, and troubleshooting

Your Profile

• German proficiency is mandatory and fluent English
• Customer-oriented and a results-driven approach
• Strong communication, problem-solving, and active listening skills
• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment
• Being passionate about the automotive industry is a plus, but not mandatory

Benefits

• Full-time position
• Extra incentives and over-achievement bonus
• Real growth opportunities to advance in your career
• Team building and outdoor activities organized by the employee
• Affordable lunch at the office canteen
• Free language courses
• Health insurance from day 1
• Full relocation package:
• Accommodation
• Flight ticket
• Airport transfer when you arrive
• Once per year, you will get a flight ticket to visit your home country