Finnish-Speaking Customer Experts for Mercedes-Benz

TP Greece; United States; Remote; USD 13,000 - 23,000; Full time

Benefits offered by this job

Relocation support

Refer-A-Friend bonuses

Health benefits

Full training

Career growth

Social responsibility initiatives

Greek language courses

Diversity & inclusion

Job summary

Mercedes-Benz is seeking Finnish-speaking Customer Experts to join our team in Greece. You will be the primary contact for customer requests, using phone and email to ensure a seamless experience and provide expert advice on car-related matters.

Ideal candidates are fluent in Finnish with strong English skills, great communication, and a genuine problem-solving mindset. We offer relocation support, training, and opportunities for professional growth within a multinational brand.

Qualifications

• Fluency in Finnish required.
• Very good command of English.
• Strong communication and ownership mindset.
• Experience in customer support is a plus.

Responsibilities

• Be the primary contact for customer requests representing Mercedes-Benz.
• Respond to inquiries via phone and email to deliver seamless support.
• Provide expert advice on car-related products and services.
• Resolve issues promptly and professionally.
• Offer accurate roadside assistance when needed.
• Turn every customer into a happy customer.
• Collaborate and share ideas with colleagues.

Skills

Finnish

English

Communication

Problem solving

Customer care

Tech savviness

Job description

Job Overview:

If you are an avid auto enthusiast, join our Mercedes-Benz Customer Experts team and work in Greece with one of the most esteemed automobile brands

We are looking for Finnish speaking talents who will be the primary point of contact for customer requests, representing Mercedes-Benz, the top German manufacturer of cars.

Join a team dedicated to providing top customer experience and at the same time build your professional network, improve your communication skills, and enrich your CV with notable work experience.

What you will do:

• Be the primary point of contact for customer requests, representing one of the world’s most esteemed car brands
• Utilize phone calls and e-mails in order to provide a seamless customer experience
• Respond to inquiries about products and services, offering expert advice on a range of car-related matters
• Resolve issues as they arise – addressing customers’ concerns in a professional and timely manner
• Provide accurate and effective roadside assistance
• Turn every customer into a happy customer!
• Exchange ideas and solutions with your colleagues!

What you will bring:

• Fluency inFinnish
• Very good use of English – both in written and spoken language
• A profound passion for cars is a big plus
• Work experience as a customer support/customer care representative for at least 6 months will be preferred
• Highly developed communication skills
• A genuine problem-solving mentality and a deep sense of ownership
• Tech savviness and learning agility
• A positive and adventurous attitude
• A sponge that is willing to soak up all the knowledge and experience we offer

What we offer:

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation,support with the house searching process (-all at no cost to you-)
• Refer-A-Friend: Bring your friends and receive great bonuses!
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age

This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. For these reasons, we invite you to join our big family.