Geriatrics Clinic Coordinator | Patient Care & Scheduling

Rush University Medical Center; Chicago (IL); On-site; USD 54,087,000 - 85,188,000; Full time

Job summary

Rush University Medical Center in Chicago, IL is seeking a Clinic Coordinator for Geriatrics to support a busy clinic with front-desk duties, scheduling, and HIM responsibilities.

Role requires strong customer service, basic computer skills, and experience using EPIC; travel to offsite locations may be required as business needs evolve. This position is full-time with a typical 8.5-hour daytime schedule.

Qualifications

• High school diploma required.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and confidentiality.
• Ability to utilize EPIC efficiently.
• Must be able to sit for extended periods and stay professional under pressure.
• Willingness to travel to offsite locations as needed; schedule times vary by business needs.

Responsibilities

• Performs a variety of office functions including mail handling, faxes, filing, stocking supplies, and clinic correspondence; disseminates Epic Administrative In-Box tasks.
• Accesses EPIC to retrieve referrals, orders and other documentation; assists patients with Release of Information requests.
• Maintains and retrieves medical records per HIM and office protocol.
• Addresses patient calls efficiently and takes clear messages for clinical staff.
• Schedules, cancels and/or reschedules patient appointments; sends reminders per policy.
• Transfers patients to pre-registration for insurance verification.
• Prepares and disseminates patient letters and other correspondence from EPIC.
• Problem solves issues by seeking appropriate resources; works as part of the medical practice team.
• Performs other duties as assigned.

Skills

Customer service

Attention to detail

Basic computer skills

Professional communication

Adaptability

Education

High school diploma

Tools

EPIC

Job description

Rush University Medical Center in Chicago, IL is seeking a Clinic Coordinator for Geriatrics to support a busy clinic with front-desk duties, scheduling, and HIM responsibilities.

Role requires strong customer service, basic computer skills, and experience using EPIC; travel to offsite locations may be required as business needs evolve. This position is full-time with a typical 8.5-hour daytime schedule.