Clinic Coordinator, Internal Medicine — Patient Care & Admin

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 41,000; Full time

Job summary

Rush University Medical Center in Chicago seeks a Clinic Coordinator for Internal Medicine to support clinic operations and front-desk activities. You will answer calls, greet patients, manage appointments, and handle EPIC-based tasks with accuracy and confidentiality.

Responsibilities include processing referrals, maintaining medical records, and coordinating communication with the care team. A high school diploma and strong customer service skills are required; EPIC scheduling tests are part

Qualifications

• High school diploma.
• Basic computer knowledge.
• Attention to detail and accuracy.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.
• Ability to sit for several hours each day and remain professional and calm under stressful situations.
• Ability to adapt to change and be flexible.
• Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.
• Ability to travel to offsite locations as needed. Schedule locations and shift times will vary given business needs.

Responsibilities

• Performs a variety of office functions including mail handling, faxes, filing, stocking supplies, and clinic correspondence.
• Accesses EPIC to retrieve referrals, orders, and other documentation; assists patients with Release of Information requests.
• Maintains and retrieves medical records per HIM and office protocol.
• Addresses patient calls efficiently and courteously; takes clear messages for clinical staff.
• Schedules, cancels, and/or reschedules patient appointments, and sends reminders.
• Transfers patients to pre-registration for insurance verification.
• Prepares patient letters and correspondence from EPIC.
• Solves problems by seeking appropriate resources.
• Works collaboratively as part of the medical practice team.
• Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

Attention to detail

Communication

Adaptability

Education

High school diploma

Tools

EPIC Scheduling

Job description

Rush University Medical Center in Chicago seeks a Clinic Coordinator for Internal Medicine to support clinic operations and front-desk activities. You will answer calls, greet patients, manage appointments, and handle EPIC-based tasks with accuracy and confidentiality.

Responsibilities include processing referrals, maintaining medical records, and coordinating communication with the care team. A high school diploma and strong customer service skills are required; EPIC scheduling tests are part