Clinic Operations & Scheduling Coordinator

Rush University Medical Center; Chicago (IL); On-site; USD 26,000 - 40,000; Full time

Job summary

Rush University Medical Center in Chicago, IL is seeking a patient-focused administrative professional for the IM General RUI - Cli unit. This Full Time role supports clinic operations, schedule management, and information governance using EPIC.

The ideal candidate has a high school diploma, solid computer skills, and excellent customer service; you will handle patient inquiries, verify information, and maintain confidential records in a fast-paced environment.

Qualifications

• High school diploma required.
• Basic computer skills required.
• Excellent customer service and interpersonal skills.
• Sensitivity to patient health information and protection of confidentiality.
• Ability to utilize EPIC efficiently.

Responsibilities

• Performs a variety of office functions including mail, faxes, filing, stocking of supplies, and preparation and dissemination of clinic correspondence and completion of Epic Administrative In-Box as directed.
• Accesses EPIC to retrieve referrals, orders and other documentation. Assists patients with Release of Information requests.
• Maintains and retrieves medical records per HIM and office protocol.
• Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.
• Schedules, cancels and/or reschedules patient appointments, as assigned. Places reminder calls or sends information to patients in advance of their appointment per office policy.
• Appropriately transfers patients to pre-registration for insurance verification.
• Prepares and disseminates patient letters and other correspondence from EPIC.
• Problem solves issues by seeking out the appropriate resources.
• Works collaboratively as part of the medical practice team.
• Performs other duties as assigned.

Skills

Customer service

Interpersonal skills

Attention to detail

HIPAA awareness

Basic computer skills

Education

High school diploma

Tools

EPIC proficiency

Job description

Rush University Medical Center in Chicago, IL is seeking a patient-focused administrative professional for the IM General RUI - Cli unit. This Full Time role supports clinic operations, schedule management, and information governance using EPIC.

The ideal candidate has a high school diploma, solid computer skills, and excellent customer service; you will handle patient inquiries, verify information, and maintain confidential records in a fast-paced environment.