Geriatric Support Service Coordinator Access Care Partners Access Care Partners

Human Service Forum; Holyoke (MA); Hybrid; USD 33,000 - 36,000; Full time

Benefits offered by this job

403(b)

403(b) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Life insurance

Mileage reimbursement

Paid time off

Retirement plan

Vision insurance

Job summary

Access Care Partners in Holyoke, MA is hiring a Geriatric Support Services Coordinator (GSSC) for a hybrid, full-time role. You will work with an interdisciplinary older adult care team to assess needs, develop community-based care plans, and coordinate services for independence.

The position requires a Bachelor's in a relevant field, strong organizational and documentation skills, bilingual Spanish/English preferred, a valid driver’s license, and willingness to travel locally.

Qualifications

• Bachelor’s degree in a relevant social service field is required.
• Experience or interest in elder/human services if degree differs.
• Strong organizational and documentation skills.

Responsibilities

• Serve as a vital member of the Primary Care Team with clinicians.
• Conduct assessments to determine eligibility and needs for long-term care services.
• Coordinate services such as home-delivered meals, transportation, and housing support.
• Track transitions of care and update service plans accordingly.
• Maintain accurate records in the Centralized Enrollee Record system.

Skills

Organizational skills

Communication skills

Documentation skills

Ability to learn database systems

Bilingual Spanish/English preferred

Travel locally

Education

Bachelor’s degree in a relevant social service field

Tools

Centralized Enrollee Record system

Database familiarity

Job description

Job post summary

Date posted:February 27, 2026

Pay:$24.00 – $26.00 per hour

Join Our Mission: GSSC – Geriatric Support Services Coordinator (Holyoke, MA – Hybrid)

Pay Rate: $24–$26/hour

Location:Holyoke, MA

Schedule:Full-time, 35 hours/week | Hybrid after 6-month probationary period (up to 2 days remote)

Are you passionate about making a difference in the lives of older adults? JoinAccess Care Partnersas aGeriatric Support Service Coordinator (GSSC)and become an essential part of an interdisciplinary older adult care team dedicated to improving lives and supporting independence.

BILINGUAL SPANISH/ENGLISH strongly preferred

Key Responsibilities:

• Serve as a vital member of the Primary Care Team (PCT) alongside physicians, RNs, and other care providers
• Conduct assessments to determine eligibility and needs for long-term care services
• Develop individualized, community-based care plans to support health and independence
• Coordinate and authorize services such as home-delivered meals, transportation, and housing support
• Track transitions of care and update service plans accordingly
• Monitor service quality and intervene when necessary to ensure the best outcomes
• Maintain accurate and timely records in the Centralized Enrollee Record system
• Advocate for elders’ needs and identify gaps in available services
• Collaborate with institutional and community providers to maximize resources

What We’re Looking For

• Bachelor’s degree in a relevant social service field (required)
• Experience or strong interest in elder/human services if degree is in a different field
• Strong organizational, communication, and documentation skills
• Ability to learn and work across multiple database systems
• Knowledge of or willingness to learn federal/state elder service regulations
• Ability to prioritize, work independently, and manage sensitive information
• Experience working with diverse populations and personality types

Additional Requirements

• Valid driver’s license and access to a registered and inspected vehicle
• Ability to conduct in-person assessments
• Satisfactory background check including CORI, SORI, SAMs, OFAC, OIG, and more
• Willingness to travel locally as part of your daily responsibilities
• Comfortable working in a dynamic, evolving care environment

Why Join Us?

At Access Care Partners, we’re committed to supporting our staff as they support the community. You’ll find a collaborative, mission-driven environment where your work truly matters. We offer:

• Meaningful work that directly impacts the lives of older adults
• Supportive team and leadership
• Opportunities for professional growth and ongoing training
• A chance to be part of a respected and growing organization

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Retirement plan
• Vision insurance

Job Type: Full-time

Work Location: Hybrid remote in Holyoke, MA 01040

Access Care Partners is an equal opportunity employer. We believe diverse voices strengthen our work—and we welcome yours.