Geriatric Pharmacy Technician: Patient Care & Access

ArchWell Health; United States; Remote; USD 36,000 - 55,000; Full time

Job summary

ArchWell Health seeks a Pharmacy Technician to join its pharmacy team in a virtual environment, reporting to the Clinical Pharmacist. You will support patient care by reviewing benefits, assisting with medication access, and guiding members through plan options.

You will conduct outreach, process referrals for patient assistance programs, handle refill requests, and coordinate with providers to resolve medication-related issues, all while maintaining HIPAA compliance and compassionate service to

Qualifications

• High school diploma or GED required.
• Registered Pharmacy Technician with state board.
• Minimum 2 years of operational pharmacy benefits or related experience.
• eClinicalWorks or similar EMR experience.
• Experience working with geriatric patients is a plus.
• Bilingual in English/Spanish highly desired.

Responsibilities

• Review and process patient assistance program referrals per protocol.
• Complete patient assistance program applications with members and coordinate with center staff as needed.
• Process pharmacy refill requests via faxes, EMR routes, or calls within turnaround times.
• Conduct telephonic outreaches and answer questions about medication use and adherence.
• Collaborate with pharmacy staff, providers, and care teams to resolve medication-related issues.
• Ensure tasks are completed timely, documented, and HIPAA-compliant.
• Attend staff meetings and contribute to quality improvement initiatives.
• Assist with other pharmacy initiatives as they arise.
• Additional duties as assigned.

Skills

Customer service

Telephone etiquette

Active listening

Interpersonal skills

Emotional intelligence

Attention to detail

Data entry

Microsoft Office

Travel flexibility

Education

High school diploma or GED

Registered Pharmacy Technician with state board

Job description

ArchWell Health seeks a Pharmacy Technician to join its pharmacy team in a virtual environment, reporting to the Clinical Pharmacist. You will support patient care by reviewing benefits, assisting with medication access, and guiding members through plan options.

You will conduct outreach, process referrals for patient assistance programs, handle refill requests, and coordinate with providers to resolve medication-related issues, all while maintaining HIPAA compliance and compassionate service to