Geriatric Care Advocate & Client Support Specialist

Arosa; Los Angeles (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Workstream in Los Angeles is seeking a Customer Care Specialist to assist prospective clients seeking supportive geriatric care. You will listen to concerns, gather care requirements and educate customers on suitable care options.

You will promote geriatric care management services, document conversations, schedule client assessments and strive to convert inquiries into engaged clients while delivering empathetic, dependable support.

Qualifications

• Prior care management, nursing, social work, mental health or geriatric experience (minimum 12 months).
• Bachelor’s degree or credentials in related field of study.
• Able to meet minimum department standards within a specified period of time.
• PC experience with knowledge of G Suite, navigate and learn varied computer system applications.
• Available to work Mon-Fri during normal work hours.
• Demonstrated ability to listen skillfully, collect information, build rapport and respond compassionately.

Responsibilities

• Answer calls from prospective customers who need supportive care
• Help guide and educate customers about their best care options
• Understand the caller’s concerns and gather care requirements
• Promote the value of geriatric care management services
• Provide additional recommendations and resources as needed
• Follow-up and document email and phone conversations
• Schedule care managers for client assessments
• Proactively work to ensure conversion of all customers
• Provide an optimal level of customer support and service
• Computer Skills – Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly and is able to work with multiple computer systems in a fast-paced environment.
• Listening Skills - Listens attentively and actively, asks clarifying questions and manage distractions and interruptions.
• Empathy - Ability to understand and respect various perspectives.
• Dependability – Works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and quickly responds to time-sensitive situations.

Skills

Listening

Empathy

Dependability

Computer skills

Education

Bachelor’s degree or credentials in related field

Tools

G Suite

Job description

• Answer calls from prospective customers who need supportive care
• Help guide and educate customers about their best care options
• Understand the caller’s concerns and gather care requirements
• Promote the value of geriatric care management services
• Provide additional recommendations and resources as needed
• Follow-up and document email and phone conversations
• Schedule care managers for client assessments
• Proactively work to ensure conversion of all customers
• Provide an optimal level of customer support and service
• Computer Skills – Skilled in the use of computers, adapts to new technology, keeps abreast of changes, learns new programs quickly and is able to work with multiple computer systems in a fast-paced environment.
• Listening Skills - Listens attentively and actively, asks clarifying questions and manage distractions and interruptions.
• Empathy - Ability to understand and respect various perspectives.
• Dependability – Works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, and quickly responds to time-sensitive situations.

Qualifications:

• Prior care management, nursing, social work, mental health or geriatric experience (minimum 12 months)
• Bachelor’s degree or credentials in related field of study
• Able to meet minimum department standards within a specified period of time.
• PC experience with knowledge of G suite, which includes the ability to navigate and learn new and varied computer system applications
• Available to work Mon-Fri during normal work hours
• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner.