Geospatial Support Specialist — Remote/Hybrid

Anakim Consulting

Sioux Falls (SD)

Hybrid

USD 60,000 - 80,000

Full time

5 days ago

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Job summary

Anakim Consulting is seeking a Geospatial Support Specialist to assist the USGS EROS User Services team with hyperspectral data inquiries and data access support. You will answer inquiries via phone, email, and forums, and draft content for data products.

We value experience with GIS/RS software (ArcGIS Pro, QGIS, ENVI), basic Python or R, and a willingness to learn NASA Earthdata processes. Flexible work options include on-site, hybrid, or remote from a U.S. location.

Qualifications

U.S. citizenship (no dual citizenship).
Ability to obtain U.S. Government security access (Public Trust level).
Bachelor's degree in Geography, Remote Sensing, Geoscience, or related field.
4-8 years of experience working with remote sensing and geospatial hyperspectral data.
Experience with GIS/Remote Sensing software such as ArcGIS Pro, QGIS, ENVI, etc.
Basic understanding of Python or R and ability to troubleshoot code.
Strong troubleshooting skills and the ability to answer user inquiries.
Excellent interpersonal, organizational, and communication skills.

Responsibilities

Answer inbound User Service's phone calls, emails, web-form submissions, and Earthdata Forum posts.
Make follow-up phone calls to resolve user issues.
Research and assist with resolving user questions and issues.
Review and write basic code snippets to support users in accessing and processing geospatial data.
Raise issues beyond personal technical knowledge to appropriate technical points of contact.
Build strong working relationships and deliver responsive, friendly support to management, colleagues, and end users through effective daily communication and customer service.
Provide specialist support for a subset of datasets and serve as a technical point of contact for peers.
Review and maintain project-related webpages for content accuracy.
Draft and maintain frequently asked questions for data products and publish content to the web.
Create and conduct webinars and conference presentations on various datasets and tools.
Initiate and improve internal User Services SOP documents and assist in their maintenance.
Perform occasional testing and evaluation of data products and related software.
Gain knowledge of additional NASA Earthdata processes and products relevant to EROS User Services.
Attend meetings to represent User Services concerns, products, and processes.
Maintain regular attendance and punctuality.
Perform other duties as assigned.