Genomics Systems Support Engineer I - Lab-Driven Innovation

Illumina, Inc.; San Diego (CA); On-site; USD 75,000 - 112,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid time off

Access to genomics sequencing

Job summary

Illumina, Inc. is seeking a Systems Support Engineer to join the Systems Engineering and Integration team.

You will investigate and resolve system-level issues, support verification activities for platform changes, and contribute to cross-functional development efforts. The role involves hands-on testing in a laboratory setting, collaboration across engineering, software, and manufacturing teams, and travel for instrumentation builds and troubleshooting.

Qualifications

• BS/MS in Bioengineering, Mechanical Engineering, Systems Engineering, Electrical Engineering, or a related field.
• 0-2+ years engineering/scientific work experience
• Basic laboratory experience
• Good data analysis skills and a logical approach to problem solving
• High degree of detail orientation and documentation
• Root cause analysis methodology and execution

Responsibilities

• Hands-on testing and integration of systems in a laboratory environment: hardware, software, chemistry, and application components
• Use mechanical, optical, fluidics, electronics, and chemistry knowledge to troubleshoot system-level sequencing instrument issues
• Collaborate with all functions within development teams (Engineering, Chemistry Development, Consumables, Software, Field Service, Manufacturing, etc.)
• Provide product support for pre- and post-launch activities
• Perform testing and troubleshooting to gather data and make technical recommendations
• Support investigation experiments and design verification test plans
• Use of Confluence, Jira, MS 365 and other collaborative software to aid in fleet management, allocation, issue tracking, and other laboratory administrative tasks
• Occasional travel to support instrumentation builds and troubleshooting

Skills

Lab testing

Data analysis

Root cause analysis

Cross-functional collaboration

Communication

Education

BS/MS in Bioengineering/Mechanical/Systems/Electrical Engineering or related field

Tools

Confluence

Jira

MS 365

Job description

Illumina, Inc. is seeking a Systems Support Engineer to join the Systems Engineering and Integration team.

You will investigate and resolve system-level issues, support verification activities for platform changes, and contribute to cross-functional development efforts. The role involves hands-on testing in a laboratory setting, collaboration across engineering, software, and manufacturing teams, and travel for instrumentation builds and troubleshooting.