Genomics Customer Experience Scientist II

Azenta; SOUTH PLAINFIELD (NJ); On-site; USD 59,000 - 74,000; Full time

Job summary

Azenta Inc. is seeking an Associate Customer Scientist II in South Plainfield, NJ, to provide customer support for plasmid and Sanger sequencing data.

The role emphasizes clear communication and the ability to analyze ONT sequencing data using bioinformatics tools, in a fast-paced environment. The position requires a BS in Biological Sciences with 2+ years of molecular biology experience, excellent communication, and strong organizational skills.

Qualifications

• BS Degree in Biological Sciences with 2+ years of experience in molecular biology.
• Must have excellent communication and interpersonal skills; both verbal and written are essential.
• Must be organized and detail oriented.
• Must be solutions oriented and a problem solver.
• Closely follow Standard Operating Protocol (SOP).
• Must be able to work in a fast-paced environment, prioritize and meet deadlines.

Responsibilities

• Review and report customer DNA sequencing data for both Sanger Sequencing and Nanopore Sequencing.
• Monitor Quality of DNA sequencing data
• Communicate with customers by phone, e-mail, and live chat in a friendly and professional manner by answering phone calls and redirecting when necessary, responding to all e-mail inquiries by the end of the business day.
• Perform "repeats works" analysis
• Assist with creating and completing internal projects to make the Technical Support team more efficient
• Mentor new members to the Technical Support team
• Other duties as assigned.

Skills

Communication

Organization

Detail oriented

Problem solving

SOP adherence

Education

BS in Biological Sciences

Job description

Azenta Inc. is seeking an Associate Customer Scientist II in South Plainfield, NJ, to provide customer support for plasmid and Sanger sequencing data.

The role emphasizes clear communication and the ability to analyze ONT sequencing data using bioinformatics tools, in a fast-paced environment. The position requires a BS in Biological Sciences with 2+ years of molecular biology experience, excellent communication, and strong organizational skills.