Customer Scientist II: Genomics Data & Support

Azenta Inc.; SOUTH PLAINFIELD (NJ); On-site; USD 59,000 - 74,000; Full time

Job summary

Azenta Inc. is seeking an Associate Customer Scientist II in South Plainfield, NJ to provide customer-focused support for DNA sequencing services. You will analyze Sanger and Nanopore data, communicate with customers, and help the Tech Support team run more efficiently.

The role requires a BS in Biological Sciences and strong written/verbal communication. Apply your molecular biology knowledge in a fast-paced environment with opportunities for growth within Azenta Life Sciences.

Qualifications

• BS Degree in Biological Sciences with 2+ years of experience in molecular biology.
• Must have excellent communication and interpersonal skills; both verbal and written are essential.
• Must be organized and detail oriented.
• Must be solutions oriented and a problem solver.
• Closely follow Standard Operating Protocol (SOP).
• Must be able to work in a fast-paced environment, prioritize and meet deadlines.
• Working with a sense of urgency is a must.
• Must be able to productively handle stressful situations at times.

Responsibilities

• Review and report customer DNA sequencing data for both Sanger Sequencing and Nanopore Sequencing.
• Monitor Quality of DNA sequencing data. Communicate with customers by phone, e-mail, and live chat in a friendly and professional manner by answering phone calls and redirecting when necessary, responding to all e-mail inquiries by the end of the business day.
• Perform
• repeats works
• analysis. Assist with creating and completing internal projects to make the Technical Support team more efficient. Mentor new members to the Technical Support team. Other duties as assigned.

Skills

Communication skills

Interpersonal skills

Organized

Problem solving

Education

BS Degree in Biological Sciences

Job description

Azenta Inc. is seeking an Associate Customer Scientist II in South Plainfield, NJ to provide customer-focused support for DNA sequencing services. You will analyze Sanger and Nanopore data, communicate with customers, and help the Tech Support team run more efficiently.

The role requires a BS in Biological Sciences and strong written/verbal communication. Apply your molecular biology knowledge in a fast-paced environment with opportunities for growth within Azenta Life Sciences.