Associate Genomics Support Scientist II

Azenta Life Sciences; SOUTH PLAINFIELD (NJ); On-site; USD 59,000 - 74,000; Full time

Job summary

Azenta US, Inc. is seeking an Associate Customer Support Scientist II in South Plainfield, NJ. The role focuses on providing expert support for Sanger and Nanopore sequencing data, ensuring data quality, and communicating with customers via phone, email, and chat.

The candidate will review sequencing results, monitor data quality, and assist in internal projects to optimize the Technical Support team, while mentoring new members and handling additional duties as needed.

Qualifications

• BS Degree in Biological Sciences with 2+ years of molecular biology experience.
• Excellent written and verbal communication skills are essential.
• Organized, detail-oriented and able to work in a fast-paced environment.

Responsibilities

• Review and report customer DNA sequencing data for Sanger Sequencing and Nanopore Sequencing.
• Monitor quality of DNA sequencing data.
• Communicate with customers by phone, e-mail, and live chat in a friendly and professional manner.
• Perform repeats analysis as needed.
• Assist with internal projects to improve Technical Support efficiency.
• Mentor new team members on the Technical Support team.
• Other duties as assigned.

Skills

Communication

Detail orientation

Problem solving

Time management

Education

BS in Biological Sciences

Tools

Bioinformatics tools

Job description

Azenta US, Inc. is seeking an Associate Customer Support Scientist II in South Plainfield, NJ. The role focuses on providing expert support for Sanger and Nanopore sequencing data, ensuring data quality, and communicating with customers via phone, email, and chat.

The candidate will review sequencing results, monitor data quality, and assist in internal projects to optimize the Technical Support team, while mentoring new members and handling additional duties as needed.