Genomics Client Relations Coordinator

VIVA; Chicago (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

VIVA USA Inc. seeks a Genomics Client Relations Coordinator to act as the central contact for the Genomics Core, coordinating requests and inquiries from faculty researchers and external clients. The role supports facility logistics, billing processes, and project tracking in a non-bench, administrative capacity.

The position interfaces with laboratory leadership and technical staff, ensuring timely communication, triage, and resource allocation to keep genomic workflows moving smoothly.

Qualifications

• Prior experience with administrative responsibilities in a laboratory environment preferred.
• Prior experience in biomedical research environment preferred.

Responsibilities

• Coordinate incoming requests and inquiries for the Genomics Core.
• Triage information and route to appropriate individuals; provide needed resources or contacts.
• Oversee complex institutional billing processes for the core.
• Track project timelines, status and completion.
• Act as liaison for the core and support facility logistics and staff.
• Provide administrative support to the Genomics Director.

Job description

Responsibilities:
The Genomics Facility provides access to advanced genomics technologies to the clientresearchers. These technologies include Single-Cell Genomics, Next-Generation Sequencing, Micro-arrays, Sanger Sequencing as well as general nucleic acid sample QC and processing. The facility is part of the Office of Shared Research Facilities.

This Genomics Client Relations Coordinator works in a laboratory/office environment and serves as the operational backbone and central point of contact of the facility, acting as the primary logistics liaison between faculty researchers, external clients, and the laboratory technical leadership team. The role will coordinate incoming requests and inquiries, triage information and questions, and provide needed resources or contacts for the Genomics Core. This is a non-bench, administrative and operations-focused role.

Manage incoming client communications and high-throughput workflows, ensure inquiries are addressed in a timely fashion, triage requests, questions/inquiries and route them to appropriate individuals
Oversee complex institutional billing processes for the core
Track project timelines, status and completion
Act as a liaison and central point of contact for the core and support the core technical staff with facility logistics and operational issues
Provide administrative support to the Genomics Director

Qualifications:
Prior experience with administrative responsibilities in a laboratory environment preferred.
Prior experience in biomedical research environment preferred.

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status