Genetic Counselor Assistant - Remote

EGL Esoterix Genetic Labs LLC; Westborough (MA); Remote; USD 36,000 - 47,000; Full time

Job summary

Labcorp is seeking a US Remote Based Genetic Counselor Assistant to support the Genetics and Women’s Health division. The role involves assisting the lab’s Genetic Counselor team, reviewing tests, and communicating with clients across the Westborough, MA and San Francisco labs.

Strong communication and data-handling skills are essential. The position emphasizes multitasking, familiarity with genetics concepts, and experience with LIS systems, with a typical M-F schedule in the Eastern time zone

Qualifications

• Bachelor's degree in Biological Science required.
• 1+ year experience as Genetic Counselor Assistant preferred.
• 1+ year customer service experience preferred.
• 1+ year experience in a clinical genetics lab with NGS preferred.
• 1+ year LIS experience preferred.

Responsibilities

• Support clients ordering tests at Labcorp's Westborough, MA and San Francisco labs.
• Review molecular test requisitions and clarity of physician orders.
• Monitor worklists and add/cancel tests for the lab.
• Generate paperwork for sendout tests and track results.
• Respond to inquiries from Labcorp clients and providers by phone or email.
• Collect demographic/clinical information and ensure correct testing orders.
• Research and troubleshoot testing issues with clients or other facilities.
• Learn multiple laboratory-based computer applications.

Skills

Genetics knowledge

Customer service

MS Office

Verbal and written communication

Multitasking

Education

Bachelor's degree in Biological Science

Tools

Laboratory Information Systems (LIS)

Job description

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp Genetics and Women’s Health is seeking a US Remote Based Genetic Counselor Assistant (GCA) to join their team! This position will primarily be supporting Labcorp’s Genetics and Women’s Carrier Screening performed at our Westborough, MA and San Francisco, CA laboratories.

Work Schedule: Monday – Friday 9:30 -6:00 eastern time zone with rotating Saturdays (approximately 1 Saturday per month).

Responsibilities

• Work with the lab Genetic Counselor team to support clients that order testing performed at Labcorp’s Westborough, MA and San Franciso, CA laboratories
• Review a defined set of molecular test requisitions/incoming samples for clarity of physician orders
• Provide support to the molecular lab by monitoring worklists and adding and canceling tests.
• Generate paperwork for sendout tests and monitoring tracking lists
• Respond to telephone and email inquiries from Labcorp clients, health care providers, Labcorp’s laboratories and branches to coordinate all applicable genetic testing
• Contact clients to obtain pertinent demographic and clinical information and communicate with clients to ensure that the appropriate testing is ordered
• Research, troubleshoot, and resolve problems related to testing by contacting clients or other Labcorp facilities
• Learn multiple laboratory-based computer applications

Minimum Qualifications

• Bachelors degree in a Biological Science

Preferred Qualifications

• 1 or more years’ experience working as a Genetic Counselor Assistant
• 1 or more years’ customer service experience
• 1 or more years’ experience working in a clinical genetics testing laboratory with next generation sequencing
• 1 or more years’ experience with Labcorp’s Laboratory Information Systems (LIS)

Additional Job Standards

• Familiarity with genetics concepts
• Knowledge of Microsoft Office suite
• Strong multi-tasking ability with excellent attention to detail
• Strong verbal and written communication skills and excellent ability to listen and respond effectively
• Strong flexibility and the ability to manage and adapt to changing priorities quickly
• Strong project management skills
• Ability to establish and maintain positive working relationships with others and work cooperatively and effectively to set goals, resolve problems, and make recommendations

Application Window Closes: 10/1/2026 **Pay Range: $25.50-$34.00 / hour All job offers will bebased on a candidate’s skills and prior relevant experience, applicabledegrees/certifications,as well as internal equity and market data.

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.Employees who are regularly scheduled toworka 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.

Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.

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We believe in the power of science to change lives. Labcorp is a leading global life sciences company that provides vital information to help doctors, hospitals, pharmaceutical companies, researchers, and patients make clear and confident decisions. Through our unparalleled diagnostics and drug development capabilities, we provide insights and accelerate innovations to improve health and improve lives. Here, you can join our nearly 70,000 employees, serving clients in more than 100 countries, as we work together to transform approaches to patient care.