Genetic Counselor Assistant

UCSF Health; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

UCSF Health seeks a Hospital Assistant III – Genetic Counselor Assistant to support ambulatory services. You will interview patients, document histories, and facilitate coordination of visits with genetic counselors and physicians. You will also handle specimen logistics and assist with research tasks in a collaborative environment.

The role emphasizes attention to detail, strong customer service, and adherence to UCSF standards while contributing to a multidisciplinary team.

Qualifications

• Effective communication with patients by phone and in person.
• Strong organizational and problem-solving skills.
• Excellent customer service and interpersonal abilities.
• Ability to work independently and in a team.

Responsibilities

• Interview patients and document medical histories.
• Request and upload outside records to Apex and departmental database.
• Assist clinic flow: scheduling, rooming, coordinating joint visits with genetic counselors and physicians.
• Share education at the Genetic Testing Station and manage patient education materials.
• Review consent forms with patients and facilitate e-signatures.
• Assist with sample collection and transportation to labs.
• Prepare blood or saliva samples for transport to laboratories.
• Coordinate communications with genetic testing laboratories and respond to requests.
• Support clinical research projects including consent, data collection, and documentation.

Skills

Communication

Organizational skills

Customer service

Teamwork

Independent work

Education

Bachelor’s degree in biological/health science

Tools

Microsoft Office

Job description

Job Description

Under direct supervision and guided by the procedures of Ambulatory Services, the Hospital Assistant III – Genetic Counselor Assistant is responsible for:

• Interview patients and document personal and family medical history
• Request outside medical records and upload to Apex and departmental database
• Assist with clinic flow, including scheduling, rooming patients, and managing coordination of joint visits with genetic counselors and physicians
• Staff Genetic Testing Station – share video and hand-out-based education
• Reviewing research consent form with patients and send Docusign consent form
• Taking patients to laboratory for blood draws or facilitate collection of saliva samples for genetic testing.
• Preparing blood or saliva samples for transportation to laboratories within and outside of UCSF
• Monitor communications with genetic testing laboratories, including responding to requests for additional documentation or samples
• Consultations with healthcare providers and laboratories
• Drawing and updating patient pedigrees using Progeny pedigree drawing software and patient history forms.
• Entering data into the Cancer Risk Program (CRP) database
• Other patient preparation and follow-up tasks
• Support for clinical research projects, including consenting, data collection, documentation, and other tasks

They work as a team member with other practice staff and consistently projects a professional and courteous demeanor. The Genetic Counselor Assistant is required to comply with the Medical Center House and Telephone Standards. They must pay close attention to detail and demonstrate excellent customer service skills with patients and staff.

Qualifications

Required Qualifications / Licences / Certifications

• Ability to communicate effectively, both over the telephone and in person. Ability to deal sensitively and effectively with patients. Excellent organizational skills. Excellent customer service and problem solving skills. Ability to work well both independently, with little supervision, and in a team setting.
• Bachelor’s degree in a biological/health science or an equivalent combination of education and experience is required.
• Knowledge of genetics and genetic concepts.
• Strong computer skills and experience with Microsoft Office software, including Word, Excel, and PowerPoint required.
• Ability to communicate effectively, both over the telephone and in person.
• Ability to deal sensitively and effectively with patients.
• Excellent organizational skills.
• Ability to work well both independently, with little supervision, and in a team setting.

Preferred Qualification

• Experience with patient and or family contact in a community or medical setting.
• Previous experience with clinical projects, either in an administrative or clinical role, preferred. Demonstrated knowledge of medical practice terminology and genetic terminology and concepts.
• Experience with Outlook, File Maker Pro and Progeny (or other pedigree drawing software) preferred.
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, Russian) strongly preferred.

About Us

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html