Genetic Counselor Assistant

University of California, San Francisco; San Francisco (CA); On-site; USD 65,000 - 75,000; Full time

Job summary

UCSF Hospital is seeking a Hospital Assistant III – Genetic Counselor Assistant to support genetic counseling teams. You will interview patients, document personal and family medical history, manage records, and help coordinate clinic flow, including scheduling and coordinating visits with genetic counselors and physicians.

You will also assist with consent forms and sample collection for genetic testing, ensuring proper handling and documentation.

Qualifications

• Bachelor's degree in biological/health sciences or equivalent.
• Strong communication and organizational skills; excellent customer service.
• Knowledge of genetics and genetic concepts; ability to document family medical history.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and data-entry into databases.
• Ability to work independently and in a team; accurate record-keeping and attention to detail.

Responsibilities

• Interview patients and document personal and family medical history.
• Request outside medical records and upload to Apex and departmental database.
• Assist with clinic flow, including scheduling and coordinating visits with genetic counselors and physicians.
• Review consent forms and assist with sending Docusign consent forms.
• Collect samples for genetic testing and prepare specimens for transport to laboratories.
• Enter data into the Cardiovascular Genetics database and support research projects.

Skills

Communication

Organizational skills

Customer service

Teamwork

Problem-solving

Education

Bachelor's degree in biological/health sciences

Tools

Apex

Outlook

FileMaker Pro

Progeny

Job description

Job Description

JOB SUMMARY

Under direct supervision and guided by the procedures of Ambulatory Services, the Hospital Assistant III – Genetic Counselor Assistant Is Responsible For

Responsibilities

• Interview patients and document personal and family medical history
• Request outside medical records and upload to Apex and departmental database
• Assist with clinic flow, including scheduling, rooming patients, and managing coordination of joint visits with genetic counselors and physicians
• Reviewing research consent form with patients and send Docusign consent form
• Taking patients to laboratory for blood draws or facilitate collection of saliva samples for genetic testing.
• Preparing blood or saliva samples for transportation to laboratories within and outside of UCSF
• Monitor communications with genetic testing laboratories, including responding to requests for additional documentation or samples
• Consultations with healthcare providers and laboratories
• Drawing and updating patient pedigrees and patient history forms.
• Entering data into the Cardiovascular Genetics database
• Other patient preparation and follow-up tasks
• Support for clinical research projects, including consenting, data collection, documentation, and other tasks

The Genetic Counselor Assistant works as a team member with other practice staff and consistently projects a professional and courteous demeanor. The Genetic Counselor Assistant is required to comply with the Medical Center House and Telephone Standards. They must pay close attention to detail and demonstrate excellent customer service skills with patients and staff.

Qualifications

REQUIRED QUALIFICATIONS/LICENSES/CERTIFICATIONS

• Ability to communicate effectively, both over the telephone and in person. Ability to deal sensitively and effectively with patients. Excellent organizational skills. Excellent customer service and problem solving skills. Ability to work well both independently, with little supervision, and in a team setting.
• Bachelor’s degree in a biological/health science or an equivalent combination of education and experience is required.
• Knowledge of genetics and genetic concepts.
• Strong computer skills and experience with Microsoft Office software, including Word, Excel, and PowerPoint required.
• Ability to communicate effectively, both over the telephone and in person.
• Ability to deal sensitively and effectively with patients.
• Excellent organizational skills.
• Ability to work well both independently, with little supervision, and in a team setting.

Preferred Qualifications

• Experience with patient and or family contact in a community or medical setting.
• Previous experience with clinical projects, either in an administrative or clinical role, preferred. Demonstrated knowledge of medical practice terminology and genetic terminology and concepts.
• Experience with Outlook, File Maker Pro and Progeny (or other pedigree drawing software) preferred.
• Bi-lingual or multi-lingual capability (Spanish, Cantonese, Russian) strongly preferred.

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world’s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence – also known as our PRIDE values . In addition to our PRIDE values, UCSF is committed to equity – both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available here.

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Salary Information

The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html