Genetic Counselor Assistant

Massachusetts General Hospital; Boston (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Genetic Counseling Assistant to join their dynamic team. This role offers a unique opportunity to support genetic counselors in a clinical setting, engaging in both administrative and research responsibilities. You will gain invaluable experience in patient care related to genetics while working closely with a team of professionals. If you are organized, empathetic, and possess strong communication skills, this position could be a perfect fit for you. Join us in making a difference in the lives of patients and their families through exceptional care and support.

Qualifications

• Experience working with patients and/or in a medical office preferred.
• Knowledgeable of community resources for patients and families.

Responsibilities

• Support genetic counselors with administrative and clinical tasks.
• Communicate with patients regarding clinical care and testing.

Skills

Organizational Skills

Communication Skills

Customer Service Skills

Attention to Detail

Knowledge of Medical Terminology

Education

Bachelor's Degree in Biology

Bachelor's Degree in Genetics

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Genetic Counseling Assistant (GCA) provides support to genetic counselors at the Massachusetts General Hospital. Responsibilities of the GCA include clinical, research and administrative duties. Individuals in this position will gain first-hand knowledge of patient care related to the field of genetics. For this position, the GCA will work in the general genetics clinical setting under the direction of the Senior Genetic Counselor supporting genetic counselor, physician, and patient needs as necessary.

Administrative Responsibilities

-Package and ship clinical testing specimens
-Perform data entry and maintenance of internal genetics databases
-Maintain stock of testing kits, patient handouts and other supplies
-Act as liaison between genetic testing laboratories, health insurance providers, and genetic counselors
-Provide administrative support to GC colleagues to develop patient education materials and patient-centered educational events
-Follow HIPAA guidelines for the management of patient privacy and confidentiality
-Support with scheduling as necessary
-Other departmental specific duties as assigned

Clinical Responsibilities

-Communicate with patients, as necessary, related to clinical care
-Complete genetic testing requisition forms, including interpretation of patient pedigrees and assignment of diagnosis and procedure codes to ensure accurate billing
-Track the status of ongoing communication with clinical laboratories related to coverage and progress of genetic testing
-Navigate electronic health record and clinical databases to obtain clinic notes and family history information as needed
-Other departmental specific duties as assigned

Research Responsibilities

-Verify accuracy of study forms and data and update study forms per protocol
-Obtain, compile and enter demographic, clinical and necessary study data into study electronic data capture system
-Contact subjects to gather study information as needed
-Other departmental specific duties as assigned

Qualifications

Education
Bachelor's Degree Biology preferred or Bachelor's Degree Genetics preferred

Can this role accept experience in lieu of a degree?
No

Licenses and Credentials

Experience
experience working with patients and/or medical office 1-2 years preferred

Knowledge, Skills and Abilities
- Knowledgeable of community resources available for patients and families.
- Knowledge of medical terminology.
- Must possess strong organizational skills.
- Familiarity with medical terminology, medical records, test requisitions, pathology reports.
- Empathetic with strong customer service skills.
- Good oral and written communication skills.

-Must be able to communicate effectively (both oral and written) with clinicians and patients.

-Must be able to work independently

-Must be able to work collaboratively as part of a team in a busy clinical practice.

-Must be comfortable transporting sealed biological specimens.

-Administrative experience in a medical office is a plus.

-Experience working with patients is a plus.

-Handle confidential and sensitive information with care.

-Proficient in MS Word and Powerpoint

-Skilled in MS Excel

-Excellent attention to detail

-Comfortable working with a diverse population and interacting with medical personnel.

-Ability to work both independently and as a member of a team

-Good communication, organizational skills, and attention to detail are essential.

-Requires the ability to take initiative and troubleshoot.

Additional Job Details (if applicable)

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type

Hybrid

Work Location

175 Cambridge Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

EEO Statement:

The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.