Genetec Systems Administrator

M1 Global Security; Pittsburgh (Allegheny County); On-site; USD 130,000 - 140,000; Full time

Benefits offered by this job

Relocation assistance

401(k) plan

Career growth opportunities

Job summary

M1 Global Security in Pittsburgh, PA is seeking a Genetec Systems Administrator to own end-to-end Genetec access control and video management for a global user base across 100+ locations. Lead system management, reliability, and security while coordinating with stakeholders to deliver resilient physical security services.

The role requires hands-on Genetec experience, multi-site deployment expertise, and strong collaboration with cross-functional teams.

Qualifications

• Hands-on Genetec enterprise environments experience, including Security Center administration.
• Ability to independently configure, troubleshoot, and support Genetec systems in multi-site, multi-region contexts.
• Experience with complex Genetec environments across data centers, corporate, or large facilities.
• Certifications and familiarity with Genetec, ClearID, Axis, Mercury, 2N, HID, Fargo, Life Safety Power, Idemia, Princeton Identity, KeyWatcher, Traka, Assa Abloy.

Responsibilities

• Administer and maintain Genetec Security Center across access control and video, including device and camera management.
• Manage roles, permissions, and user lifecycle with least-privilege access and audit readiness.
• Troubleshoot connectivity, controllers, readers, cameras, and intercom endpoints; coordinate with vendors as needed.
• Plan system updates, firmware upgrades, patches, and validate rollback plans and change records.
• Provision and manage Sipelia intercom systems; optimize call routing and audio quality.
• Develop operational reports (events, alarms, access audits, uptime) for stakeholders and compliance.
• Oversee third‑party plug‑ins and biometric integrations; ensure compatibility and licensing.
• Administer key management workflows with chain-of-custody and incident procedures.
• Maintain runbooks and knowledge bases; support global teams.
• Collaborate with facilities, security operations, and network teams to resolve cross-domain issues.

Skills

Genetec admin

Troubleshooting Genetec

Multi-site support

Genetec certs

Tools

Genetec Security Center

Sipelia

Axis

Mercury

2N

HID

Fargo

SQL

SIP

TCP/IP

Job description

About Us:

Specialized delivers integrated security solutions through a portfolio of brands powered by a unified, data-driven platform. M1 Global delivers scalable enterprise security services across diverse industries, combining operational expertise, accountability, and innovation to help clients protect their people, assets, and operations.

Specialized – One Force. Multiple Front Lines. One Step Ahead.

This role will support M1 Global.

Role Outline:

We are seeking a Genetec Systems Administrator to support a growing, integrated Genetec access control and video solution across a large global user base spanning 100+ locations. You will own end-to-end system management, ensure reliability and security, and collaborate with stakeholders to deliver resilient physical security services at scale.

Key Responsibilities:

• Administer and maintain Genetec Security Center across access control and video: add/modify devices and cameras, configure hardware, and ensure integrations remain healthy.
• Manage roles, permissions, and user lifecycle; uphold least-privilege access and audit readiness.
• Troubleshoot connectivity and mechanical failures across controllers, readers, cameras, and intercom endpoints; coordinate with vendors as needed.
• Plan and execute system updates, firmware upgrades, and patches; validate rollback plans and change records.
• Provision and manage intercom systems via Sipelia; optimize call routing, audio quality, and availability.
• Develop and deliver operational reports (events, alarms, access audits, uptime) that inform stakeholders and compliance teams.
• Oversee third‑party plug‑ins including video analytics and biometric integrations; validate compatibility, performance, and licensing.
• Administer key management solutions and workflows; ensure chain‑of‑custody, auditing, and incident procedures.
• Maintain configuration standards, documentation, and runbooks; contribute to knowledge base for global support teams.
• Partner with facilities, security operations, and network teams to diagnose cross‑domain issues and drive timely resolution.
• Relocation assistance is available for qualified candidates.
• This position is part of a regional search for qualified Genetec professionals. Candidates currently located outside of Pennsylvania are encouraged to apply, particularly those with relevant experience in Northern Virginia / Data Center Alley, Ohio, the Mid-Atlantic region, and other major data center, technology, enterprise security, or physical security markets.
• The successful candidate will be based in Pittsburgh, PA and must be willing to relocate to the area.

Required Qualifications:

• Hands‑on experience supporting Genetec enterprise environments at scale (multi‑site, multi‑region), including Security Center administration.
• Demonstrated ability to independently configure, troubleshoot, and support Genetec systems—not simply monitor or use the platform as an end user.
• Experience supporting Genetec environments at scale, including multi‑site, multi‑region, enterprise, data center, corporate, or other complex environments.
• Certifications and strong familiarity with: Genetec Enterprise Systems, ClearID, Axis, Mercury, 2N, HID, Fargo, Life Safety Power, Idemia, Princeton Identity, KeyWatcher, Traka, Assa Abloy.
• Proficiency in core operational domains: device provisioning, camera and access control configuration, role/user management, patching/firmware, and incident troubleshooting.
• Strong analytical and problem‑solving skills with a customer‑focused mindset and clear communication across technical and non‑technical audiences.
• Experience collaborating with vendors and cross‑functional teams in change‑controlled environments.
• Must be willing to participate in the Company’s pre‑employment screening process and continuously meet any applicable state, county, and municipal requirements.

Preferred Qualifications:

• Experience in system conversions/migrations (e.g., platform consolidation, controller/reader transitions, camera fleet refresh).
• Knowledge and familiarity with: OSDP, SIP, TCP, SQL, HTTPS, Reverse Transfer Printing, RFID Encoding, Facial Biometrics.
• Exposure to video analytics, biometric authentication workflows, and plug‑in lifecycle management.
• Experience documenting standards, creating runbooks, and coaching level 1/2 support teams.
• Salary Range: $130,000-$140,000/yr
• 401(k) plan
• Opportunities for career growth and advancement

Tools & Technologies: Genetec Security Center, Sipelia, ClearID; Axis/Mercury/2N/HID/Fargo/Life Safety Power; Idemia/Princeton Identity; KeyWatcher/Traka/Assa Abloy; SQL; network protocols (TCP/HTTPS/SIP); RFID and biometric technologies.