Genetec Administrator

Experis ManpowerGroup Sp. z o.o.; Colorado; On-site; USD 85,000 - 115,000; Full time

Job summary

Experis ManpowerGroup Sp. z o.o. seeks an on-site Security Center Administrator to manage Genetec Security Center across Access Control and Video Management at multiple NAM sites.

You will lead patching, firmware upgrades, platform upgrades, and documentation, while ensuring compliance with security policies and proper change management. Strong collaboration with IT, security, and facilities is required.

Qualifications

• 3-5+ years of hands-on Genetec Security Center administration (Access Control and Video Management).
• Experience upgrading firmware on Synergis controllers and IP cameras.
• Experience in Windows Server patch management and routine maintenance.
• Experience leading or supporting Security Center upgrades, including planning and rollback procedures.
• Strong technical writing for procedures and documentation.
• Working knowledge of networking fundamentals as they relate to security devices.
• Ability to work on-site as resident resource across NAM region.
• Strong communication and coordination with client IT, security, and facilities stakeholders.

Responsibilities

• Administer and maintain Genetec Security Center across Access Control and Video Management.
• Perform routine server patching and OS updates on Security Center servers.
• Plan and execute firmware upgrades for controllers and IP cameras.
• Lead Security Center software upgrades with testing and rollback.
• Write SOPs/MOPs for patching, upgrades, backups, and admin tasks.
• Monitor system health and remediate issues before operations are affected.
• Manage user roles and permissions per security policies.
• Coordinate with IT/network teams for infrastructure and integrations.
• Support investigations by exporting video and access data per chain-of-custody.
• Maintain accurate system documentation and change records.
• Participate in change management approvals and communications.
• Provide guidance and training to site personnel on platform use.

Skills

Genetec Security Center administration

Firmware upgrades

Windows Server patch management

Technical writing

Networking fundamentals

On-site resident resource

Stakeholder coordination

Tools

ServiceNow

Job description

KEY RESPONSIBILITIES

• Administer and maintain the Genetec Security Center platform across Access Control and Video Management modules, including user/cardholder management, schedules, access rules, camera configuration, and system health monitoring.
• Perform routine device maintenance, including applying server patches and OS updates to Security Center servers on a scheduled, tested cadence.
• Plan and execute firmware upgrades on access control controllers and IP cameras, validating compatibility and minimizing operational downtime.
• Lead planning and execution of Security Center software upgrades, including pre-upgrade testing, rollback planning, and post-upgrade validation.
• Write and maintain clear, repeatable procedures (SOPs/MOPs) for patching, firmware upgrades, platform upgrades, backup/recovery, and routine administration tasks.
• Monitor system health and performance, proactively identifying and remediating device, server, or connectivity issues before they impact operations.
• Manage user roles, permissions, and access levels within Security Center in accordance with Itron's security policies and least-privilege principles.
• Coordinate with Itron IT/network teams on server infrastructure, network connectivity, and integration points supporting the physical security environment.
• Support investigations by retrieving and exporting video and access control data in accordance with chain-of-custody procedures.
• Maintain accurate system documentation, including device inventories, network diagrams, upgrade logs, and change records.
• Participate in change management processes for all maintenance, patching, and upgrade activities, ensuring proper approvals and communication.
• Provide guidance and training to site personnel on day-to-day platform use as needed.

REQUIRED QUALIFICATIONS

• 3-5+ years of hands-on administration experience with Genetec Security Center, covering both Access Control and Video Management (Omnicast) modules.
• Demonstrated experience performing firmware upgrades on access control controllers (e.g., Synergis) and IP camera fleets.
• Experience with server patch management and routine device maintenance in a Windows Server environment.
• Track record of leading or supporting Security Center platform upgrades, including planning, testing, and rollback procedures.
• Strong technical writing skills, with the ability to produce clear, step-by-step procedures and documentation for a mixed technical/non-technical audience.
• Working knowledge of networking fundamentals (VLANs, firewalls, IP addressing) as they relate to physical security device deployments.
• Ability to work independently as an on-site resident resource, managing priorities across multiple sites in the NAM region.
• Strong communication and coordination skills for working across client IT, security, and facilities stakeholders.

NICE TO HAVE

• Genetec certification (GCA - Genetec Certified Associate or GSSP - Genetec Security Systems Professional).
• Experience supporting physical security operations in a manufacturing, utility, or industrial environment.
• Familiarity with adjacent VMS/access control platforms (e.g., Milestone, Lenel) or OT/IoT-connected device environments.
• Experience with change management tooling and ITSM processes (e.g., ServiceNow).