Genesys Architect: VoIP Routing & IVR Solutions Lead

USM; San Francisco (CA); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading IT systems integrator is seeking a Genesys Architect in San Francisco, CA, for a 6-12 month project. The ideal candidate will have strong hands-on experience with Genesys Voice environments and SIP/RTP protocols, along with excellent problem-solving skills. Responsibilities include providing technical guidance, assisting with voice routing strategies, and collaborating with cross-functional teams. If you meet these requirements, please apply to this exciting opportunity.

Qualifications

• Strong hands-on knowledge of configuration and optimization of Genesys Voice environment.
• Strong understanding of SIP/RTP and TCP/IP protocols.
• Experience with VoIP QoS issues and mitigation strategies.

Responsibilities

• Provide direction and guidance to the enterprise applications team.
• Assist in the prioritization of system enhancement requests.
• Identify interdependencies between telephony solutions.

Skills

Configuration and optimization of Genesys Voice environment

Knowledge of SIP/RTP and TCP/IP protocols

Understanding of VoIP QoS issues

Proficient with IP-PBX technology

Data Networking knowledge

Experience with telecom carriers

Design skills for telecom solutions

Job description

A leading IT systems integrator is seeking a Genesys Architect in San Francisco, CA, for a 6-12 month project. The ideal candidate will have strong hands-on experience with Genesys Voice environments and SIP/RTP protocols, along with excellent problem-solving skills. Responsibilities include providing technical guidance, assisting with voice routing strategies, and collaborating with cross-functional teams. If you meet these requirements, please apply to this exciting opportunity.