Genesys Architect - REMOTE

PTP; Sacramento (CA); Remote; USD 75,000 - 82,000; Full time

Job summary

PTP, a fast-growing system integrator, is seeking a senior Genesys Architect in Sacramento. The role involves designing customer experience solutions, leading engineering teams, and requires substantial experience with various Genesys products. Ideal candidates are innovative and passionate about delivering exceptional results.

Qualifications

• At least 8 years of experience with Genesys products.
• Excellent communication and client interaction skills.
• Experience in designing CTI-based solutions.

Responsibilities

• Facilitate JAD sessions with customers.
• Lead a team of engineers in implementation activities.
• Mentor other technical team members.

Skills

Genesys Routing solutions

Genesys Reporting

Genesys Voice Portal

Genesys SIP Server

Genesys eServices

Tools

J2EE

.NET

Job description

3 weeks ago Be among the first 25 applicants

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a hands-on Senior Genesys Architect to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.

Responsibilities

• Facilitate JAD sessions with customers
• Define and document detailed business and technical requirements
• Design and architect CTI based solutions to meet requirements
• Lead a team of engineers in implementation activities
• Expert hands-on experience with Genesys installation, configuration and development
• Work closely with Project Managers to ensure on-time, quality delivery
• Assist sales team with customer meetings and technical presentations
• Mentor other technical team members
  
  

Requirements

In addition to excellent communication and client interaction skills, you should have at least 8 years of experience with:

• Genesys Routing solutions
• Genesys Reporting
• Genesys Voice Portal
• Genesys SIP Server
• Genesys eServices
  
  

Desired Experience

• Genesys iWD
• Genesys Workforce Management
• Genesys Desktop (iWS, WDE and WWE)
• Genesys Interaction Recording
• Genesys Rules System
• PBX to Genesys SIP Migration
• J2EE (Java, Servlets, JSP, EJB, JSF)
• .NET (C#, ASP.NET, ADO.NET)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design, Art/Creative, and Information Technology

• Industries

  IT Services and IT Consulting

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