Job Description
The Genesis Service Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. This role will oversee the work of any apprentice technician assigned to him/her.
QUALIFICATIONS & REQUIREMENTS:
- High school diploma or the equivalent
- Must have a valid California Driver’s license and be insurable
- ASE certification
- Proficient mechanical skills
- Ability to collaborate with the public, sometimes with several customers at a time
- Ability to collaborate with other dealership personnel
- Excellent verbal and written communication skills
- Proficient knowledge of dealership computer systems
- Must be a team player with impeccable honesty and integrity
- Maintain a high level of professional personal appearance and conduct
DUTIES AND RESPONSIBILITIES:
- Receive Repair Orders from dispatchers on computer terminal and take vehicle to stall areas
- Perform work outlined on Repair Orders with efficiency and accuracy, in accordance with dealership and factory standards
- Communicate with Parts Department to obtain needed parts
- Inform Service Manager if vehicle is down awaiting parts, and pursue special ordering of parts if appropriate
- Examine the vehicle to determine if additional safety or service work is required
- Inform Service Advisor immediately if additional work is needed, if work outlined is not needed, or if repairs cannot be completed within the promised time
- Diagnose cause of malfunctions and perform repairs, if authorized by the customers
- Road test vehicles to quality check work performed as required
- Monitor promised times and advise if there will be a problem meeting a deadline as soon as it becomes apparent
- Ensure that customer's vehicles are returned to them as clean as they were prior to being serviced
- Properly use the special tools and equipment provided by the Service Department
- Maintain an inventory of normal Technician's tools, not normally inventoried by the Service Department as "special tools"
- Keep workspace neat, clean, and organized
- Produce high-quality work that displays pride of workmanship
- Review technical bulletins and other publications as assigned by management
- Participate in and utilize technical training as requested by management
- Attend training classes as directed by management
- Perform other job-related duties as assigned by management
EMPLOYEE BENEFITS
- Health, Dental, and Vision coverage for employees
- 401K Plan
- Paid time off
- Paid training, growth opportunities
- Employee vehicle purchase plans
- Discounts on products
We are committed to an inclusive environment for all employees and applicants and will make all employment-related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.