Generator Operations Lead - Admin & Field Coordination

NOCO Energy Corp; City of Tonawanda (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

NOCO Energy Corp seeks an Operations Supervisor to oversee generation division administration and operations, supervising the Coordinator and Receptionist, and driving efficient workflows. You will coordinate permits, scheduling, invoicing, and vendor relations to ensure timely installations and service delivery.

The role collaborates with operations leadership, field teams, municipalities, utilities, and customers to enhance organization, accountability, and customer experience across the

Qualifications

• Minimum 2 years in administrative support or operations coordination.
• Experience in a related industry such as electrical, construction, HVAC, plumbing, or similar preferred.
• Experience with contracts, permits, municipal requirements, or related processes preferred.
• Prior supervisory or team leadership experience preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal, customer service, and relationship-building abilities.
• Strong organizational skills with attention to detail.
• Ability to build and maintain positive relationships with code officers, municipalities, vendors, and customers.
• Proficient in Microsoft Office Suite; ServiceTitan experience preferred.

Responsibilities

• Supervise and support the daily activities of the Operations Coordinator and Receptionist.
• Provide guidance, training, and performance feedback to administrative team members.
• Assist in developing and improving operational workflows, processes, and administrative procedures.
• Help prioritize departmental workload and ensure tasks are completed accurately and on time.
• Partner with the Generator Operations Manager to support departmental goals and operational initiatives.
• Monitor administrative and operational processes to identify areas for improvement and increased efficiency.
• Coordinate vendor setup and maintain vendor documentation and records.
• Create and manage purchase orders to support generator installations and service operations.
• Receive products in ServiceTitan and accurately enter equipment serial numbers as needed.
• Review and approve vendor invoices for processing and payment.
• Review sold jobs and initiate the permitting process for generator installations.
• Research and review town, village, and city permit requirements, including obtaining all required applications and supporting forms.
• Coordinate with corporate teams to obtain certificates of insurance and related documentation for municipalities when required.
• Contact customer electric and gas providers to coordinate utility service setup and requirements.
• Coordinate propane site surveys and installation-day connections for NOCO propane customers.
• Complete permit applications, submit required documentation, and process permit payments with municipalities.
• Schedule installation appointments and maintain communication with customers throughout the installation process.
• Contact customers to verify payment status and assist with financing documentation when needed.
• Register installed equipment and process extended warranty purchases and documentation.
• Verify maintenance agreements are accurately entered into ServiceTitan.
• Follow up to ensure final inspection certificates are received and uploaded into ServiceTitan.
• Process and coordinate warranty claims with manufacturers and vendors.
• Complete weekly and monthly job closeouts and reconciliation activities within ServiceTitan.

Skills

Administrative support

Operations coordination

Supervisory experience

Communication skills

Microsoft Office

ServiceTitan

Vendor coordination

Tools

ServiceTitan

Job description

NOCO Energy Corp seeks an Operations Supervisor to oversee generation division administration and operations, supervising the Coordinator and Receptionist, and driving efficient workflows. You will coordinate permits, scheduling, invoicing, and vendor relations to ensure timely installations and service delivery.

The role collaborates with operations leadership, field teams, municipalities, utilities, and customers to enhance organization, accountability, and customer experience across the