Generative AI & ML Engineer, Customer Systems

Apple Inc.; Austin (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Apple Inc. in Austin, Texas, is seeking a Software Engineer for Generative AI & ML in Customer Systems. You will contribute to model development and fine-tuning workflows, and help ground large models with product data to deliver high-performance AI features.

Responsibilities include designing retrieval strategies, prototyping multi-agent collaboration systems, and partnering with data/platform engineers to ensure scalable deployment and monitoring.

Qualifications

• 4+ years of hands-on experience in ML, backend engineering, data engineering.
• 1 year plus of hands-on experience in training, fine-tuning, or evaluating LLMs.
• Proficiency in machine learning libraries (transformers, datasets).
• Bachelor's or Master's degree in Computer Science, Machine Learning, or related field, or equivalent practical experience.

Responsibilities

• Contribute to model development and fine-tuning workflows for generative AI features.
• Design and evaluate retrieval strategies for grounding large models in product-relevant data.
• Prototype and benchmark multi-agent collaboration systems for structured reasoning tasks.
• Partner with data and platform engineers to ensure scalable deployment and monitoring.

Skills

ML

Backend engineering

Data engineering

LLMs training

Education

Bachelor's or Master's in Computer Science, ML, or related field

Tools

Transformers

Datasets

Job description

Apple Inc. in Austin, Texas, is seeking a Software Engineer for Generative AI & ML in Customer Systems. You will contribute to model development and fine-tuning workflows, and help ground large models with product data to deliver high-performance AI features.

Responsibilities include designing retrieval strategies, prototyping multi-agent collaboration systems, and partnering with data/platform engineers to ensure scalable deployment and monitoring.