General Store Manager — Guest Experience & Operations

Global Partners LP; New Hampshire; On-site; USD 45,000 - 82,000; Full time

Benefits offered by this job

Competitive pay

Health & Wellness benefits

401k with match

Tuition reimbursement

Professional development

Job summary

Global Partners LP is seeking a General Manager to drive store performance and guest experience in New Hampshire. You will oversee operations, staffing, training, safety, and community engagement while leading a team to deliver hospitality and operational excellence.

In this hands-on leadership role, you will analyze sales, manage labor and costs, coach managers, and ensure compliance with brand standards. A ServSafe certification and 5 years leadership in retail or hospitality are preferred.

Qualifications

• ServSafe or equivalent certification within 90 days.
• Minimum 5 years retail/restaurant/hospitality management.
• Experience in multi-department or full-store leadership.
• Strong business acumen with data-driven decisions.
• Excellent interpersonal and communication skills.
• Proven ability to lead, motivate, and resolve conflict.
• Knowledge of food safety, merchandising, and guest service standards.
• Tech-savvy with POS systems and reporting tools.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Lead store operations, ensuring policy compliance and safety.
• Drive sales growth, profitability, and cost control.
• Coach and develop management and associates.
• Ensure guest experiences reflect brand standards and hospitality.
• Oversee food service, merchandising, and product presentation.

Skills

Leadership

Team leadership

Data interpretation

Communication

Conflict resolution

Guest service

Tech-savvy

Flexibility

Education

ServSafe Certification

High School Diploma or Equivalent

Tools

POS systems

Reporting tools

Office software

Job description

Global Partners LP is seeking a General Manager to drive store performance and guest experience in New Hampshire. You will oversee operations, staffing, training, safety, and community engagement while leading a team to deliver hospitality and operational excellence.

In this hands-on leadership role, you will analyze sales, manage labor and costs, coach managers, and ensure compliance with brand standards. A ServSafe certification and 5 years leadership in retail or hospitality are preferred.