General Store Manager

Confidential; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Holidays

Vacation time

Sick time

Job summary

Confidential is seeking a General Store Manager in San Francisco, California. This role involves leading and developing store associates to ensure exceptional performance and customer experience. You will manage KPIs, operational standards, and staffing while fostering a positive work environment.

The ideal candidate will have strong organizational and communication skills, with an associate degree preferred. Benefits include paid holidays and vacation, with eligibility for performance-based compensation.

Qualifications

• Understanding of incentive and commission-based environments.
• Ability to change to meet business demands.
• Capability to work extended hours and weekends.

Responsibilities

• Lead, train and develop store associates for exceptional customer experience.
• Drive profitability and customer loyalty to meet KPIs.
• Manage associate performance and staffing needs.

Skills

Time management

Organization

Communication

Coaching and mentoring

Education

Associate degree in Business Administration or equivalent

Job description

As a General Store Manager, this role will be responsible for leading, training and developing store associates to ensure a high level of meeting and exceeding company standards and KPIs. Leads operational standards, delivery of exceptional customer experience to align to profitability and increase store sales. The Store Manager will be required to hold a high level of integrity, results driven and demonstrates a role model foundation.

Compensation: Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related factors. Employees are also eligible to earn monthly based upon Store Revenue, Conversion and Margin.

Responsibilities

• Increase profitability and customer loyalty to ensure the performance of KPI’s and company standards meets and exceeds expectations.
• Drive KPI’s to meet sales targets, GMR, NPS and Sales per hour.
• Audit operating procedures, maintain knowledge of company products, store procedures and promotions.
• Time keeping, schedule optimization and associate record management.
• Facilitate and communicate strategies to align to departmental goals – daily and weekly meetings.
• Manage associate performance and assist associates with recommendations of performance improvement, by coaching, mentoring, and training.
• Ensures and performs the deployment of company standards – execute leadership to drive a positive working environment, build a strong and rewarding culture.
• Staffing, coaching, develop associates with continuous training to increase improvement to overall sales portfolio.
• Properly staff and manage associates – reduce turnover and make certain the store is always fully staffed.
• Partner with recruiting to meet hiring demands, transfers, promotions, to improve staffing levels.
• Partner with Human Resources with recommendations of pay adjustments, corrective actions, and employment decisions.

Qualifications

• Associate degree, Business Administration, Preferred or a combination of related – Store Operations or Equivalent work experience.
• Understanding of incentive and commission-based environment.
• Effective and efficient time management, organization skills, attention to details, verbal and written communication skills.
• Ability to change to meet demands of the business.
• Ability to work extended hours and weekends to support store operations.

Benefits

• Paid Holidays, 80 hours paid vacation and 40 hours sick time.
• Benefits may vary based on position and location.

All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.