General Service Technician-Key Holder

Mr. Tire Auto Service Centers; Washington (Washington County); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading automotive service company is looking for a General Service Technician-Key Holder to join their team. This entry-level position involves performing vehicle repairs and maintenance, ensuring a welcoming atmosphere for customers, and driving sales of services and tires. Responsibilities include tire services, routine maintenance, and maintaining store inventory, while adhering to safety standards. This role requires effective communication skills and an eagerness to learn through company training.

Qualifications

• Entry-level position with responsibilities for vehicle maintenance and repairs.
• Ability to communicate effectively with customers regarding services.
• Completion of company training required.

Responsibilities

• Perform routine vehicle services and repairs according to manufacturer specs.
• Communicate effectively vehicle issues and solutions to guests.
• Assist with store duties ensuring cleanliness and maintenance standards.

Skills

Customer Service

Vehicle Repairs

Tire Services

Inventory Management

Safety Procedures

Tools

Vehicle Lifts

Welders

Brake Lathes

Job description

Join to apply for the General Service Technician-Key Holder role at Mr. Tire Auto Service Centers.

Compensation is $16-19 Per hour.

The General Service Technician is a blended role with both front and back shop responsibilities, including at least two days per week dedicated to front counter duties. This position is responsible for performing routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications while effectively communicating vehicle issues and solutions to guests. Additionally, as a key holder and manager on duty (MOD) when needed, the General Service Technician plays a vital role in providing a superior guest experience, driving sales of automotive services and tires, and ensuring a welcoming in-store atmosphere.

Responsibilities:

• Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.
• Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.
• Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations.
• Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
• Assist in inventory management to include pulling tires and parts, unloading and stocking inventory.
• Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and guest readiness.
• Perform services in accordance with Monro’s safety standards, including wheel torque, oil safety, and compliance procedures.
• Test drive vehicles following Monro’s Road Test policy, utilizing dedicated test drive routes, observing traffic and safety laws.
• Adhere to company policies, governmental standards, environmental codes, and ANSI/OSHA standards.
• Maintain technical knowledge through timely completion of Monro University training courses.
• Operate and maintain all equipment safely, including lifts, welders, brake lathes, etc.
• Assist in guest care, work order completion, register assistance, facility maintenance, and outside purchase ordering under management guidance.
• This position is a secondary key carrier responsible for opening and closing duties.
• Effectively communicate all products and services offered to guests.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Motor Vehicle Manufacturing, Retail, and Civil Engineering

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