General Service Technician-Key Holder

Monro, Inc.; Waltham (MA); On-site; USD 35,000 - 55,000; Full time

Job summary

Monro, Inc. is seeking a General Service Technician in Waltham, MA, to perform routine automotive repairs and maintenance. The role involves engaging with customers and ensuring a welcoming environment while adhering to safety and operational standards. With a commitment to career growth and development, Monro offers comprehensive training and competitive benefits.

Benefits

Performance-based incentives

Paid vacation and holidays

Reimbursement for ASE Certifications

401k eligibility immediately upon hire

Healthcare, Vision, and Dental benefits

Qualifications

• High School Diploma preferred.
• Automotive training or equivalent experience required.
• Must possess a valid driver's license.

Responsibilities

• Perform routine vehicle repairs and maintenance.
• Assist in inventory management and ensure store cleanliness.
• Communicate vehicle issues effectively to guests.

Skills

Customer service skills

Technical communication

Education

High School Diploma or equivalent

Automotive training

Tools

Basic set of tools

Job description

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Company Description

Monro’s family of brands is one of the leading automotive service and tire dealers in the United States. We work on approximately five million vehicles a year, but with us, it is personal. Every guest is important, and every teammate is valued. That is our people-first approach.

Headquartered in our hometown of Rochester, New York, where our founder, Chuck August, opened his first store in 1957, we have grown to nearly 1,300 auto repair shops and tire dealers in 32 states from coast to coast. Monro powers 16 highly respected tire and auto service brands, supporting each company’s regional strength and community connections. From big cities to small towns to rural crossroads, you will find us in neighborhoods of every shape, size, and color.

Under the Monro banner, we are united TEAM, and share the same mission to bring our guests the highest quality tire and auto service in the industry.

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships, if you value honesty and integrity - we have a Destination for you at Monro.

Destination Monro -Your Career is Here!

Job Description

The General Service Technician is a blended role with both front and back shop responsibilities, including at least two days per week dedicated to front counter duties. This position is responsible for performing routine vehicle repairs and maintenance in accordance with company standards and manufacturer specifications while effectively communicating vehicle issues and solutions to guests. Additionally, as a key holder and manager on duty (MOD) when needed, the General Service Technician plays a vital role in providing a superior guest experience, driving sales of automotive services and tires, and ensuring a welcoming in-store atmosphere.

Responsibilities:

• Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation.
• Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair.
• Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations.
• Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle,
  
  

identifying, documenting, and communicating additional needed services and repairs.

• Assist in inventory management to include pulling tires and parts, unloading and stocking
  
  

inventory.

• Assist with all general store duties, ensuring the store is in excellent condition and
  
  

maintained to Monro standards for cleanliness and consistently in guest ready condition.

• Consistently perform service(s) in accordance with Monro’s safety standards including but
  
  

not limited to Monro’s Wheel Torque, Oil safety and compliance procedures.

• Test drive vehicles in accordance with Monro’s Road Test policy, including consistently
  
  

utilizing our dedicated test drive routes, while observing all local traffic and safety laws.

• Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.
• Maintain technical knowledge and capabilities to ensure proficiency through the timely
  
  

completion of all required Monro University training courses and modules.

• Operate, utilize, and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc.
• Under the direction of management, assists in various aspects of guest care, work order completion and register assistance, facility maintenance, and outside purchase ordering.
• This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
• Able to understand and effectively communicate all products and services Monro offers to guests.
• Perform other duties as assigned and required.
  
  

Qualifications

• High School Diploma or equivalent is preferred.
• Automotive training including basic car maintenance and repair or the equivalent combination of education and experience.
• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)and have the ability to operate customer’s vehicles to conduct test drives.
• Required to own a basic set of tools or participate in Monro’s tool purchase program.
  
  

Additional Information

Benefits:

• Performance based incentives
• Paid vacation and holidaysfor Full-Time Teammates
• Reimbursement for ASE Certifications
• Reimbursement for State Inspection Licenses, where applicable
• 401keligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental for Full time teammates
• Employee Access Perks
• Career Advancement Opportunities
• Ability to take initiative in identifying problems, collecting data, and establishing facts to
• make practical decisions and recommend solutions.
• Strong customer service skills
• Strong verbal and written communication skills with the ability to convey technical issues
• and write routine reports.
  
  

INDR7

Your next Destination!

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Automotive

Referrals increase your chances of interviewing at Monro, Inc. by 2x

Get notified about new Service Technician jobs in Waltham, MA.

Burner Service Technician - $2,000 Sign on Bonus

Subaru Service Technician - Cityside Subaru - Belmont, Ma

Belmont, MA $75,000.00-$150,000.00 5 days ago

Newton Centre, MA $16.00-$19.00 2 years ago

Automotive Service Technician - Entry Level

Residential HVAC Service Technician - Sign on Bonus up to $5,000! - Veterans Encouraged to Apply!

Automotive Service Technician - Entry Level

Field Service Technician - Work Location: Sacramento, California

Boxborough, MA $75,000.00-$85,000.00 1 month ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.